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Senior Logistics Executive at iGATE Technology

Islamabad, Islamabad Capital Territory, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics, Courier Shipment Monitoring, Dispatch Tracking, Ticket Creation, CTS Platform, Query Resolution, Courier Follow-up, Compliance Communication, Customer Support Communication, MS Office, Written Communication, Verbal Communication

Industry

Information Technology & Services

Description

Monitor courier shipments to ensure timely delivery. Regularly track and monitor dispatch reports to check if the parcel has been dispatched. Regularly track and monitor to check why the orders have not been dispatched by the warehouse. Create tickets on CTS platform for orders with address queries, parcels delivered to parcel shops. If any collection ticket is created on CTS, then action to be taken. Resolve the queries raised by customer support Follow up with couriers for stuck parcels via email and their self-service portal. Effective communication with the Compliance team to maintain account performance, and with the Customer Support team to address customer concerns. Bachelors Degree 1 year of experience MS OFFICE, Written & Verbal Communication Skills, ⛽ Fuel Allowance 🏥 Medical Insurance 🍽 Free Lunch Facility (In-house) 🏋‍♂️ GYM Passport (Panel Gym's Free of Cost) 💰 Participatory Fund 💲 Market Competitive Salary 💻 Learning & Challenging Work Environment 👨‍💻 Amazing Work Culture 🛫 Paid Time off 👨‍👩‍👧‍👦 Group Life Insurance ⏳ Maternity Leaves and many more

Responsibilities

The role involves monitoring courier shipments for timely delivery and tracking dispatch reports to identify and resolve delays from the warehouse. Responsibilities also include creating and actioning tickets on the CTS platform for various order issues and addressing customer support queries.