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Senior Logistics Operations Manager at Provenir

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 27

Salary

240000.0

Posted On

28 Oct, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Other / Unclassified

Description

Oversee daily last-mile delivery operations across multiple client locations, ensuring efficient service delivery and compliance with contractual requirements.
Lead delivery associates, supervisors, and logistics coordinators, ensuring effective workforce planning, scheduling, and deployment.
Coordinate with HR and recruitment teams to support workforce onboarding, mobilization, replacement, and manpower requirements.
Monitor operational KPIs, including rider productivity, attendance, workforce utilization, on-time delivery, and client SLA compliance.
Manage client relationships, conduct operational reviews, and resolve service disruptions and escalations through root-cause analysis and corrective actions.
Develop and maintain performance dashboards, operational reports, and tracking systems to support data-driven decisions.
Monitor operating costs, workforce utilization, and contract profitability, identifying opportunities to improve productivity and margins.
Coordinate with finance and commercial teams on operational budgeting, forecasting, client billing, and new contract planning.
Establish standard operating procedures, performance management processes, and continuous improvement initiatives.
Support the mobilization of new client contracts and operational expansion while maintaining service quality.

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Responsibilities