Senior Logistics Technician at Microsoft

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics, Inventory Management, Asset Management, Warehouse Management, Technical Skills, Stakeholder Coordination, Safety Compliance, Heavy-Load Movement Equipment, Process Improvement, Team Guidance, Escalation Management, RMA Process, DBD Destruction, PPE Usage, Automation, Customer Focus

Industry

Software Development

Description

Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities. Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries. Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations. Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities. Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment. Ensure teams maintain and perform steps required to keep the inventory balance accurate. Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs. Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction. Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, rack moving, heavy-equipment usage, lifting, ladder/rolling stair use). Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation. Embody our culture and values. High School Diploma AND 2+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field These requirements include, but are not limited to the following specialized security screenings: 3+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.

Responsibilities

The Senior Logistics Technician prioritizes ticketing queues and resolves escalations to ensure smooth delivery of Inventory and Asset Management activities. They provide guidance to technicians and coordinate with external stakeholders for inbound and outbound deliveries.