Senior Low Code Engineer - A26154 at Activate Interactive Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce CRM Configuration, Salesforce Service Cloud, Low-Code Development, Declarative Solutions, Case Management, Omnichannel Integration, Root Cause Analysis, Technical Design, Peer Review, AI-enabled Case Triage, GenAI Response Generation, Salesforce Administration, Platform App Building, Technical Guidance, Deployment Discipline

Industry

IT Services and IT Consulting

Description

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. Co-Development Business Unit is looking for Senior Low Code Engineer Internal Code: A26154 This is a fixed term contract. The engagement is 1 year. What will you do? The project: As part of our ongoing enhancement and maintenance of the Salesforce CRM systems. The implementation of this CRM represents a strategic transformation from a traditional customer service model to an advanced cloud-based, AI-enabled omnichannel service model. This service transformation will be brought about through enhancements to the existing Salesforce CRM platform, with the objective of strengthening customer engagement capabilities while maintaining robust operational control and security measures. The Salesforce CRM system continues to support multiple stakeholder groups, including approximately 175 concurrent users (covering Contact Centre staff, L2 officers, management, and system administrators). It also supports growing customer demand, with customer enquiries projected to reach 170,171 annual enquiries by 2028 across multiple channels. The enhanced Salesforce CRM (NOVA CRM) will deliver comprehensive customer relationship management capabilities across the following key areas: AI-enabled case triage and response capabilities, including automated case categorisation, intelligent routing, GenAI-supported response generation, and email case summarisation Unified omnichannel integration, supporting channels such as WhatsApp chatbot, live chat, voice, and appointment booking, with seamless transitions between self-service and agent-assisted interactions; Enhanced case management features, including collaboration tools, intelligent workload distribution, and capabilities to support efficient case resolution by service teams Advanced analytics and reporting, providing actionable insights on customer interaction patterns, workload performance, and service outcomes. What will you do? To lead the design and delivery of more complex low-code solutions in Salesforce CRM, ensuring quality, consistency, maintainability, and sound configuration practices across enhancements and support changes. Design and implement higher-complexity declarative solutions across Salesforce CRM modules and business processes. Review solution designs and configurations produced by other engineers to ensure consistency and quality. Handle more complex changes involving automation, UI behaviour, object relationships, and business rules. Advise when a requirement should remain declarative versus requiring custom development or integration support. Support root cause analysis for production issues involving configuration, data behaviour, and platform automation. Define and uphold configuration standards, documentation quality, and deployment discipline. Work closely with architects and DevSecOps engineers to ensure changes are safe and supportable. What are we looking for? Experience supporting enterprise Salesforce CRM platforms, particularly in enhancement, integration, operations, and support contexts. 4–6 years of relevant experience in Salesforce CRM configuration, technical delivery, and support of enhancements. Strong hands-on experience in Salesforce CRM / Salesforce Service Cloud configuration. Proven ability to deliver scalable declarative solutions for service and case management processes. Experience in peer review, technical guidance, or quality oversight. Strong troubleshooting and problem-solving skills. Salesforce certification(s) – Platform App Builder or Salesforce Administrator, Platform Developer I. Experience in multi-team delivery and live support environments. Salesforce certification(s) – Agentforce Specialist. What do we offer in return? Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution. Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc. Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives. Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”) Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track. Competency Framework: A structured and practical framework to support you to develop, perform, and succeed. Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework Why you'll love working with us? If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success. Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at careers@activate.sg Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd. Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities

Lead the design and delivery of complex low-code solutions within the Salesforce CRM to enhance customer engagement and operational control. This includes implementing declarative solutions, reviewing peer configurations, and supporting root cause analysis for production issues.