Senior Loyalty Manager (m/f/d) at AUTODOC SE

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loyalty Management, E-commerce Metrics, Data Analysis, Customer Lifecycle Behavior, Strategic Planning, Customer Segmentation, KPI Monitoring, Market Research, Cross-functional Collaboration, English Fluency

Industry

technology;Information and Internet

Description

Company Description At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere. Come join us and impact the future of AUTODOC! Job Description To further strengthen our Digital Marketing and Customer Management team, we are looking for a Senior Loyalty Manager (m/f/d) who will play a primary role in shaping, optimizing, and managing all customer loyalty initiatives at AUTODOC. Your mission is to turn first‑time buyers into loyal repeat customers, increase customer lifetime value, and build a loyalty ecosystem that delivers tangible added value. Key Responsibilities: Loyalty Strategy & Program Development Develop and enhance the company’s loyalty program. Define and monitor key KPIs such as retention rate, activation of new customers and one-time, LTV, Incentive usage rate, abandoned baskets CR Analyze customer behavior and identify strategic opportunities for retention and activation growth. Segment customers based on purchase behavior Data Analysis & Reporting Evaluate campaign performance and loyalty KPIs to drive continuous improvement Collaborate with Data/BI teams to generate insights Conduct tests on incentives, discounts, bundles, and loyalty program features. Customer Insights & Market Research Identify customer needs within the automotive aftermarket segment. Benchmark loyalty programs in e‑commerce and the automotive industry. Develop new benefits such as workshop partnerships, exclusive discounts, or service packag Qualifications Proven experience in loyalty management within e‑commerce or a similar industry Strong analytical skills Solid understanding of e‑commerce metrics and customer lifecycle behavior. Experience in the automotive aftermarket is a plus but not required. Strategic mindset combined with hands‑on execution skills. Excellent communication skills ability to work cross‑functionally Fluent English (spoken and written); Russian or Ukrainian would be a plus Additional Information What do we offer? Competitive salaries based on your professional experience Fast growing international company with stable employment Annual vacation of 25 working days and 1 additional day off on your birthday Meal Allowance (Meal Card) Health Care Insurance Plan (Fidelidade) Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions AUTODOC Corporate Discount (up to 500 Euros per annualy) to order parts for their own use at special discounted rate Retail discounts of up to 75% on travel, technology, fashion and much more Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching Free English and German language classes Time Type: Full time

Responsibilities

Develop and optimize customer loyalty initiatives to increase customer lifetime value and retention rates. Analyze customer behavior and collaborate with BI teams to implement data-driven incentives and loyalty program features.