Senior M365 Engineer at CORETEK INC

Kondapuram, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot, Office 365, System Administration, Patch Management, Root Cause Analysis, DevOps, Conditional Access, MFA, Entra ID, PIM, ITIL

Industry

IT Services and IT Consulting

Description

As a Level 3 Senior Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability. Job Duties and Responsibilities: · Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite. · Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance. · Perform system administration tasks such as system configuration, patch management, and software upgrades. · Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner. · Assist L4 Consulting on project work as needed · Conduct root cause analysis and implement corrective actions to prevent recurring problems. · Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base. · Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate. · Participate in project planning and implementation of IT infrastructure upgrades and migrations. · Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction. · Implement Conditional Access and MFA in the Azure tenant · Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business · Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview · Expertise with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc. · Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged. · Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment. · Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE) · Certifications (at least 2 of the 4 required): o MS-102 – Microsoft 365 Administrator Expert o MD-102 – Endpoint Administrator o SC-300 – Identity & Access Administrator o AZ-104 – Azure Administrator · Minimum of 4+ years in a medium to large, multi-customer Managed Services environment as a senior level managed services engineer. · Strong hands on experience with the technologies referenced in the above sections. · Understanding of the ITIL framework · Familiarity with Service Now or other ITSM platforms · Experience working within an office environment including knowledge of office processes, procedures, and technology · Excellent verbal and written communication skills with the ability to interact with internal and external customers. · Strong analytical skills and attention to detail. · Must be a self-starter with excellent time management skills · Prior experience in a technical role in IT Consulting and/or Managed Services environment. · Familiarity with compliance models such as CMMC, PCI, HIPAA, etc. a plus

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Responsibilities

This role involves providing escalated Level 3 technical support for Microsoft-based systems, including managing and maintaining infrastructure components like Active Directory, Exchange, and various security products. Responsibilities also include proactive troubleshooting, system administration tasks, and collaborating with lower-level support teams to resolve complex client issues.