YOUR MISSION:

As a Senior Machine Learning Engineer (f/m/d)*, you will work on Parloa’s Experimentation and Evaluation Platform and the models and software that power our generative AI products. You will work directly with product engineering and sales teams to help them evaluate and improve our AI Agents and the models that power them. You’ll build services that enable customers to evaluate AI Agents and run experiments. You’ll collaborate with Data Scientists to research and develop new product features - from testing new AI system optimisation frameworks to fine-tunning STT models on new languages and accents.
You’ll join the AI & Data Science Team, a collaborative group of Machine Learning Engineers and Data Scientists that own Parloa’s ML Platforms and Machine Learning models. The team is responsible for keeping Parloa at the forefront of research and development of Generative AI and AI Agent based products.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Take ownership of data science and machine learning projects that help us improve our generative AI product suite
• Collaborate with product engineering and sales to shape requirements and our product vision leveraging AI and LLMs in line with customer needs
• Execute machine learning projects end-to-end: understanding user-facing requirements, data gathering and transformation, exploratory data analysis, model productionization, maintenance and support, continuous improvement
• Shape our ML platform (ML / LLM Ops) by defining the requirements and/or designing and implementing parts of it in collaboration with our data platform and DevOps teams
  Our Tech stack (AI & Data): Python, OpenAI, LangGraph, SQL, Microsoft Azure, Kubernetes, Terraform, Docker, MongoDB, MySQL, Redis, Eventhubs (Kafka), PostHog, Databricks, DeltaLiveTables, Preset