ABOUT THE TEAM:

Within the Global Operations organisation, our mission is to build the best customer experience in the fintech industry by delivering an effortless customer experience to all our merchants. We are seeking a skilled and passionate Machine Learning Engineer to join our talented AI team and contribute to the development of AI models and algorithms that will drive our customer support service to new heights.
As a Machine Learning Engineer at SumUp, you will be responsible for building and optimizing state-of-the-art AI models and algorithms. Your expertise with machine learning, deep learning, and AI models will be crucial in driving the success of our AI-driven initiatives. You will work closely with cross-functional teams, including backend engineers, data scientists, and product managers, to translate business requirements into innovative AI solutions. Your contributions will shape the future of our support products and help us stay at the forefront of technological advancements in the field of AI.

ABOUT US:

SumUp is a leading financial technology company, founded in 2012 with the goal of empowering small businesses around the globe. We’re the financial partner of choice for more than 4 million merchants in over 35 markets. We collectively build, plan and fine-tune the technology that drives SumUp and empowers small businesses around the world.
We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams. Small business owners are at the heart of all we do, so we’re creating powerful, easy-to-use financial solutions to help them run their business. With a founders mentality and a ‘team-first attitude’ our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

• Architect, design, develop, and deploy our AI solutions and systems in production environments, ensuring reliability, high performance, and scalability.
• Collaborate and communicate closely with data scientists, product managers, developers, and other business stakeholders to bring state-of-the-art AI solutions to Customer Support, enhancing customer experience and improving operational efficiency.
• Develop and maintain ML infrastructure and pipelines to support efficient data processing, model training, and serving.
• Optimize and fine-tune machine learning models to improve accuracy, efficiency, and scalability.
• Collect, preprocess, and clean large text datasets to ensure high-quality input for model training and evaluation.
• Embrace software development principles, best practices, and industry standards, including version control, CI/CD processes, and unit testing frameworks as your day-to-day work.
• Collaborate with cross-functional teams to ensure seamless integration of machine learning solutions into software applications and platforms.