Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of Flexiti?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Senior Manager, Account Management. Could it be you?
The Senior Manager, Account Management leads a team of experienced account managers and is responsible for growing existing relationships with large enterprise customers.
The Senior Manager, Account Management is responsible for owning the relationship and sales results of large enterprise customers. Reporting to the Head of Account Management, the Senior Manager, Account Management leads a team of experienced and high performing account managers driving our merchant engagement strategies.
Need more details? Keep reading…

• Own the relationship management, sales results, and lead a team of experienced account managers
• Developing and delivering a proactive merchant engagement strategy to drive adoption, satisfaction & retention, and identify initiatives to drive revenue growth
• Acting as a trusted advisor to your merchant partners by understanding their business needs and building a strategy with defined goals that demonstrate measurable outcomes.
• Build and maintain strong relationships across the merchant’s organization.
• Delivering and communicating return on investment for our merchants by measuring and reporting on key performance metrics, product optimizations, customer penetration and actionable insights & co-marketing opportunities
• Working collaboratively with internal teams/stakeholders and bringing in SMEs (subject matter experts) when needed to address merchant concerns and project delivery. Proactively address questions or concerns and provide input into marketing, operations, and sales processes
• Collaborating with Flexiti’s leadership to establish and continuously improve the merchant lifecycle. Be the eyes and ears on the ground to understand and communicate back what our merchants need/want.

So are YOU our next Senior Manager, Account Management? You are, if you have…

• 5+ years of B2B account management experience, preferably in fintech or financial services
• 3+ years of sales or account management people leadership
• University Degree
• Commercial understanding and the aptitude to identify opportunities and proactively propose solutions
• Strong interpersonal skills with the ability to build relationships across organizations (including C-suite), within various vertical/industries and cross-functionally
• Attention to detail, project management and time management skills
• Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced environment
• Strong analytical skills, with the ability to translate data into insights
• Strong PowerPoint skills and a knack for putting together compelling narratives using data-backed recommendations
• Experience and ability to collaborate and negotiate with executive-level individuals

Additional kudos if you…

• Are bilingual in French and English

Sounds like you? Click below to apply!

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs