Senior Manager, Account Success, Mid Market at Crossbeam

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Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SaaS Experience, Customer Success, Account Management, Revenue Growth, Team Management, Retention, Expansion, Coaching, Executive Engagement, Operational Excellence, Collaboration, Process Implementation, Health Scoring, Forecasting, Ecosystem Growth, Partnership Knowledge

Industry

Software Development

Description

It’s an exciting time at Crossbeam. We built our company on a simple but powerful realization: partner ecosystems hold untapped potential to transform how companies go to market. That insight became a movement, now embraced by more than 30,000 companies using Crossbeam to unlock new data, build new growth engines, and provide powerful new market context to their AI agents. We’re scaling with speed, focus, and a vision that’s reshaping the future of go-to-market, backed by top-tier investors like Andreessen Horowitz, Insight Partners, Redpoint, FirstMark, Salesforce Ventures, and HubSpot Ventures (yep, the biggest CRMs are investing in the future of go-to-market). The opportunity ahead is exciting, and we’re pursuing it with curiosity, high standards, and a shared commitment to doing the best work of our careers. What is Crossbeam? Crossbeam is the first and largest Ecosystem Revenue Platform. We act as an escrow service for data, allowing companies to find overlapping customers and prospects with their partners while keeping the rest of their data private and secure. Companies use this data to sell more effectively, market to the right audiences, build the right products, collaborate with their service partners, generate demand, inform M&A, and more. This has created an entirely new way of doing business called “Ecosystem-Led Growth” or ELG—and it works: 40% of our customers' closed deals come from their ecosystem. About Us At Crossbeam, we believe ecosystems aren’t just nice-to-have—they’re the growth engine of tomorrow’s fastest-moving tech companies. We’re building the platform that helps organizations grow through partnerships, co-selling, and shared value. If you’re energized by high-velocity growth, thriving teams, and doing meaningful work (while having some fun along the way), you’ll love it here. Your Mission As our Mid-Market Account Success Leader, you’ll be the captain of retention + expansion for our mid-sized customers. You’ll lead a team dedicated to increasing Gross Revenue Retention (GRR), accelerating expansion ARR, and ultimately driving Net Revenue Retention (NRR) > 100%. You’ll set strategy, build repeatable playbooks, coach your team to excellence, and ensure our mid-market customers see, use, and love the value we deliver. What You’ll Do Hire, coach, and inspire a team of Mid-Market Account Success Managers (ASMs) focused on both renewal and expansion revenue. Foster a high-performance, transparent, collaborative culture focused on outcomes, learning, and fun. Build, refine, and execute playbooks and develop profuse account and success plans to ensure adoption, value, growth, and retention. Own key metrics: GRR, expansion ARR, NRR, churn risk, customer health, renewal pipeline, and upsell pipeline. Collaborate cross-functionally with Sales, Product, Marketing, and Partnerships to align motions across handoff, expansion campaigns, roadmap, and renewal strategy. Ensure operational excellence: implement scalable processes, tools (Salesforce, Catalyst), dashboards, health scoring, and forecasting rhythm. Represent the mid-market success segment in leadership discussions: forecasting, planning, budget, team growth, and process improvements. What You Bring to the Table 6 + years of SaaS experience in customer success / account management / revenue growth roles, including 2 + years in team management.. Proven track record driving retention (GRR) and expansion (upsell / cross-sell) in mid-market or enterprise SaaS. Experience managing accounts between ~500-2500+ employees (or equivalent ARR/ACV scale). Excellent coaching and team-development skills—you grow others as you grow the business with an operational rigor Confident with executive-level engagement, aligning on value, growth, and expansion. Bonus: experience with ecosystem / partner-led growth models and strong knowledge of the partnership space. Why You’ll Love It Here Competitive base + performance incentives + equity Remote / hybrid flexibility — we trust you to bring your A-game from wherever you work High-visibility role in a pivotal growth stage — your impact will be seen and celebrated Culture that mixes hustle + humanity — we care about winning hard, learning fast, and enjoying the ride together Clear path for growth into senior leadership (VP, Head of Success) Success in Your First 90 Days You’ve defined your mid-market book, established success plans, QBR cadence, and renewal / expansion reviews. You’ve implemented or refined at least one key process or tool (e.g., renewal playbook, health scoring, expansion pipeline cadence). You’ve built relationships with top accounts and have renewal and expansion opportunities underway. You’ve established coaching and team rhythms (1-on-1s, pipeline reviews, health reviews) that the team executes against. What Excellence Looks Like At Crossbeam, excellence means: Thinking from first principles and finding simple, clear paths through complexity Being solutions-oriented and always driving toward outcomes Taking full ownership and acting like a business owner Making others around you better, and holding yourself to high standards Driving urgency with empathy Coachability, no matter your experience leve Benefits This is a salaried* role. In addition, Crossbeam offers: Health Care Plan (Medical, Dental & Vision) Flexible PTO Policy Parental leave Stock Option Plan 401k Plan + Match Learning & Development Budget Remote Work Options Generous Wellness Stipend *This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to Crossbeam. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $X annually. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Responsibilities

Lead a team focused on retention and expansion for mid-sized customers, driving key metrics like Gross Revenue Retention and Net Revenue Retention. Collaborate cross-functionally to ensure operational excellence and represent the mid-market success segment in leadership discussions.