At Optimizely, we’re on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers - it’s about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the “One Optimizely” spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that’s empowering people to unlock their digital potential!

KNOWLEDGE AND EXPERIENCE

• 5 years experience working in/ managing a busy credit control and cash collections team
• Have managed a team to deliver agreed outcomes within agreed timescales
• Managed large numbers of debtor accounts
• Comprehensive awareness of direct debit collection process
• Good level of knowledge of international collection methods from overseas customers
• High level of PC skills, especially Excel spreadsheets
• Demonstrable attention to detail whilst maintaining a heavy workload
• High level of numeracy.

• Management of Accounts Receivable team members
• Point of escalation for credit control queries
• Business partner to other departments where collaboration on process or collections is required
• Ensuring adherence to company policies around bad debt and accounts receivable balances
• Establish and maintain best practice credit control techniques and processes
• Analyse aged debt and develop strategic collection process to minimise impact to the Company
• Monitor and review the credit worthiness of new and existing customers through appropriate credit checks.
• Analyse debtor information for trends and changes to identify potential and actual risk, taking appropriate proactive action to highlight any issues and ensure a focused approach to collection where they arise.
• Develop KPI suit to manage the team and debt information.
• Arrange and facilitate monthly credit meetings with senior management.
• Manage the credit team ensuring that team members are appropriately resourced, trained and empowered to act as an effective credit management service to the business.
• Attend Customer meetings to review and discuss debt.
• Provide regular and accurate debt and credit control information to the the senior management team.