JOB SUMMARY: As the Senior Manager, Billing and Collections day-to-day operations that enhance our billing and collections capabilities. You will oversee all billing and collections efforts and make strategic recommendations and implement collections initiatives leading to improve cash flow for the company. Additionally, this position will provide strategic guidance to ensure accurate revenue reporting, including system and reporting recommendations to streamline and operationalize current processes and / or new contractual relationships or products.

EDUCATION AND TECHNICAL SKILLS:

• Bachelor’s degree in accounting, finance or related field, preferred but not required
• Substantial knowledge of hospital revenue cycle processes
• 7+ years of progressive billing and collections experience, including 3+ years in a leadership role
• Prior experience in hospital or healthcare billing, collections and regulatory compliance
• Must demonstrate technical proficiency and the capability of performing at an intermediate or advanced level with respect to the Microsoft Office Suite of products with an emphasis in Excel, Word, and PowerPoint skills, or similar software applications.

ADDITIONAL ELIGIBILITY QUALIFICATIONS/COMPETENCIES:

• Must exhibit a high degree of professionalism and maintain the highest level of confidentiality.
• Must be able to demonstrate critical thinking and analytical skills.
• Must have excellent interpersonal, written and verbal communication skills in business and technical environments.
• Professionally and appropriately communicate with a diverse group of individuals.
• Able to work in a highly organized manner within a fast-paced, innovative, and continuously changing environment.
• Are a self-self sufficient do-er, takes ownership of a process or project and can proactively/efficiently work cross-functionally to make progress.
• Proven track record of success in dynamic or transitional settings
• Demonstrated ability to scale accounting operations through process improvement and automation
• Strong leadership skills with experience developing and empowering team members
• Excellent communication skills and the ability to convey complex financial concepts with clarity
• A proactive, solutions-oriented approach with the ability to drive change and deliver results
• Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values
• HIPAA – Responsible for understanding and abiding by HIPAA policies and procedures.
• Integrity - Behaves in an honest, fair, and ethical manner; shows consistency in words and actions; fosters a high standard of ethics and instills mutual trust and confidence; serves as a role model for others and performs actions that demonstrates their values.

PHYSICAL REQUIREMENTS:

This position requires periods of time in which sitting, standing, use of hand and foot motion, vision, hearing, summarizing, focusing with frequent interruptions along with other physical, sensory, and cognitive sensory functions are required.
Note: The above is intended to describe the general content of and requirements for the performance of this job. It is not construed as an exhaustive statement of duties, responsibilities or requirements and may change at any time.
The Company is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or protected veteran status

PRIMARY RESPONSIBILITIES:

• Improve processes across the full billing and collections cycle including components of unbilled A/R but primarily focused on billed A/R
• Review and interpret complex customer contracts to ensure ability to invoice, process and collect
• Responsible for reducing accounts receivable aging on all contracts leading to improved cash flow
• Drive automation efforts to increase accuracy, efficiency, and scalability
• Deliver clear, data-driven financial analysis and insights to leadership
• Develop, maintain and improve standard operating policies and procedures for the billing and collections team and in collaboration with the revenue cycle team
• Maintain and monitor a strong internal control environment, identifying and resolving deficiencies as needed
• Support internal and external audits and ensure readiness throughout the year
• Communicate and collaborate across teams to ensure billing and collections on time reporting requirements are met
• Build, mentor, and develop a high-performing team while fostering a culture of accountability and continuous learning
• Manage the team responsible for billing and collections
• Experience with hospital revenue cycle processes and multi-state or multi-location operations
• Manage and collaborate with revenue cycle team for more efficient and effective overall billing and collections
• Act as a key stakeholder in finance transformation, process optimization, and change management initiatives
• Monitor and report on drivers of rate and collection variances as well as making recommendations for improvement
• Ability to drive organizational change while aligning billing and collections functions with broader company objectives and strategic goals
• Ensure completeness, accuracy, and timeliness of the monthly billing close process ensuring deadlines are met respective to the accounting month end close process
• Champion department-wide goals and strategic initiatives
• Manage interactions with external auditors for billing and collection efforts
• Work with cross-functional teams including Revenue Cycle, IT Business Applications, Accounting, FP&A, and Legal
• Administer and uphold all the Company’s values and policies and procedures
• Continuously work towards the Company’s goal and vision

ADDITONAL RESPONSIBILITIES:

• Create and deliver training content for both billing and collections and cross-functional stakeholders
• Assist training and educating the business on impacts of billing and collections and rate reporting in to improve the budgeting and forecasting processes
• Ability to assess staff performance and provide feedback, training, and professional development opportunities.
• Ability to develop and present regular reports on billing performance, AR aging, write-offs and key metrics to executives and stakeholders.
• Strong analytical skills with the ability to assess billing data, identify trends, and present actionable insights to senior leadership.
• Performs other duties as assigned
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