Senior Manager, Business Management, Private Trust

at  TD Bank

JOB DESCRIPTION:

• Reporting to the AVP, Private Trust and Specialized Planning, the Senior Manager, Business Management will be responsible for the day-to-day management of key activities required to manage the Private Trust business (both personal and institutional business). The role is also responsible for providing guidance and oversight to partners who provide services supporting the Private Trust business (e.g. Finance, Operations, Data Analytics, etc.). This role has direct reports.

Specifically, the Senior Manager, Business Management will be accountable for the following:

• Accountability for product shelf including traditional PT services, trustee for third-party registered plans and ongoing evolution/development of product opportunities as they arise. Preparation of business cases for new products or product enhancements. Ensure that product management function is audit-ready at all times. Includes pricing reviews and ongoing review and updates of fee schedules.
• Development of innovative delivery solutions (e.g. centralization, digitization and automation) to manage the service capacity related to PT strategies. Ensure the platform remains competitive yet streamlined; that the products are meeting client needs and are relevant in the current marketplace.
• Development of longer-term plans to grow revenues in the business, including enhancing the client and trust field experience, adding new solutions, product innovation and operational improvements.
• Liaison between National Office and Operations; supporting front office with operational elements. Supporting reporting requirements of the business including support for audits at both the branch and National Office level.
• Financial oversight of the PT business including review and assessment of monthly financials for insights and initiating and overseeing analytics of the business, resource planning and oversight of Compensation Plan.
• Keeping abreast of domestic and international competitive intelligence.
• Develop marketing and sales tools to support distribution.
• Manage key enterprise stakeholder relationships and foster proactive and productive relationships with channel and support partners.
• Executive and field presentation development to communicate product management strategy, key initiatives updates, etc. Development of presentations to educate partners regarding PT services.
• Responsible for overseeing social media results.
• The selected candidate will also be required to work on ad hoc projects as they arise e.g. assisting with the development of conferences.

EDUCATION/ACCREDITATIONS:

• University degree, in business or related discipline required, MBA would be an asset.
• TEP designation would be an asset.
• CIM, CPA or equivalent would be an asset.
• Other financial / investment registrations or designations would be an asset.

OTHER QUALIFICATIONS/SKILLS/EXPERIENCE:

The successful candidate must have a strong mix of the following:

• 10+ years’ experience in the estate and trust industry; wealth management experience an asset.
• In-depth trust industry knowledge of incapacity and estate planning and administration; ideally, experience with a trust company or other financial institution.
• A track record of initiating enhancements and streamlining improvements and successful implementation of initiatives.
• The aptitude and ability to deal with issues at a strategic level as well as at a detailed, ‘hands-on’ production level.
• Collaborative problem-solver with exceptional critical-thinking skills; able to think through complex situations and provide recommendations for resolution.
• Excellent verbal, written communication skills.
• Process-oriented with attention to detail and a curious, questioning mind-set.
• Strong analytical/ problem-solving skills and an ability to provide clear and concise direction in a positive and effective manner.
• Comfortable in presenting/educating different groups about the Private Trust business.
• Demonstrated leadership skills with superior ability to make things happen through the use of impact and influence. The ability to work both as part of a team and independently to complete tasks.
• General knowledge of tax, accounting and investments is an asset.
• Experience managing a team is an asset.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Accountability for product shelf including traditional PT services, trustee for third-party registered plans and ongoing evolution/development of product opportunities as they arise. Preparation of business cases for new products or product enhancements. Ensure that product management function is audit-ready at all times. Includes pricing reviews and ongoing review and updates of fee schedules.
• Development of innovative delivery solutions (e.g. centralization, digitization and automation) to manage the service capacity related to PT strategies. Ensure the platform remains competitive yet streamlined; that the products are meeting client needs and are relevant in the current marketplace.
• Development of longer-term plans to grow revenues in the business, including enhancing the client and trust field experience, adding new solutions, product innovation and operational improvements.
• Liaison between National Office and Operations; supporting front office with operational elements. Supporting reporting requirements of the business including support for audits at both the branch and National Office level.
• Financial oversight of the PT business including review and assessment of monthly financials for insights and initiating and overseeing analytics of the business, resource planning and oversight of Compensation Plan.
• Keeping abreast of domestic and international competitive intelligence.
• Develop marketing and sales tools to support distribution.
• Manage key enterprise stakeholder relationships and foster proactive and productive relationships with channel and support partners.
• Executive and field presentation development to communicate product management strategy, key initiatives updates, etc. Development of presentations to educate partners regarding PT services.
• Responsible for overseeing social media results.
• The selected candidate will also be required to work on ad hoc projects as they arise e.g. assisting with the development of conferences