JOB DESCRIPTION:

The Senior Manager, Onboarding, Training & Workforce Strategy is responsible for overseeing and enhancing the onboarding, training, cross-skilling and ongoing support processes within the Banking, Estates, and Credit Servicing (BECS) team in CPB Operations. This role involves close interaction with Operations executives and people leaders, HR, training teams, and other stakeholders to ensure that processes are efficient, effective, and aligned with organizational goals. Over time, this role has the potential to become a people manager role.
Reporting to the Vice President Banking, Estates, and Credit Servicing, your primary accountabilities include:

CREATING AND IMPLEMENTING A CONSISTENT CROSS-SKILLING STRATEGY TO ENABLE BECS COLLEAGUES TO GROW THEIR CAREERS AS OPERATIONS PROFESSIONALS AND TO ENABLE INCREASED EFFICIENCY ACROSS BECS OPERATIONS TEAMS, AND WHERE NEEDED CREATING REFRESHER TRAINING FOR CRITICAL PROCESSES

• Define requirements for refresher / continuous training and cross-skilling readiness.
• Provide oversight and recommendations for cross-skilling initiatives.
• Maintain and update the training log and matrix
• Execute against the continuous training plan
• Create, deliver and maintain career development tactics (career fairs, mentorship programs, CDP workshops, etc)

DESIGNING AND BUILDING THE TEAM THAT WILL DRIVE AND DELIVER AGAINST THESE ACCOUNTABILITIES, AND WORKING IN PARTNERSHIP WITH THE CPB OPERATIONS COLLEAGUE CONFIDENCE TEAM TO AMPLIFY AND SUPPORT CENTRALLY-LED CONTENT

Over time, the role is expected to also expand to have accountabilities include:

JOB REQUIREMENTS:

• Minimum 7 years of relevant work experience
• Proven experience in onboarding, training, and change management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with various stakeholders.
• Excellent organizational and project management skills.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Coordinate with HR, agencies, access enablement and team members to ensure smooth onboarding processes.
• Develop and distribute onboarding materials.
• Conduct onboarding sessions.
• Provide oversight and reporting on onboarding activities.
• Prepare and distribute the BECS Welcome Package.
• Design and implement self-learning modules, simulations, reverse shadowing, and exit tests for top processes, depending on risk.
• Update training materials to reflect changes in procedures.