12 MONTH PARENTAL LEAVE COVER

You are energised by using data to create insight and action.
You thrive in a fast-paced environment, with a solid ability to juggle competing demands and collaborate across cross functional teams.
You will be part of an innovative and people-focused culture

• Lead the Business NPS program autonomously with an overview from the CX Team Lead, balancing multiple stakeholder requirements and conflicting requests.
• Oversee all NPS reporting, including ongoing monthly deliverables, ad-hoc requests from stakeholders, deep dives, leadership dashboards and Investor Relations deliverables.
• Present findings and recommendations to stakeholders in a compelling and structured manner and facilitating discussions that drive decision-making.
• Become a subject matter expert on NPS, advocacy and market share for CBA’s Business customers and act as a trusted advisor on business CX insights.
• Build client relationships and understand business issues and opportunities across Group Marketing, Corporate Affairs and the business bank to prioritise and drive customer insights through the business.
• Actively engage with your peers in the Group Research & Insights team, working collaboratively and drawing on learnings from adjacent insights streams.
• Manage and build supplier relationships to ensure all deliverables are aligned with our business objectives, providing high-quality, actionable insights within agreed timelines
• Driving continuous improvement with suppliers including monitoring performance and fostering collaboration to drive continuous improvement.
• Manage supplier governance, ensuring all risk obligations are met. This includes negotiating and managing contracts, ensuring that investments yield maximum return and support strategic decision-making.