WHY THIS ROLE IS IMPORTANT?

The will report to the Senior Director, Central Pharmacy Support and will work collaboratively with cross functional teams in the design and implementation phases of new business platforms, systems and programs to ensure that they are effectively operationalized. This colleague will support improving/implementing operational policies and procedures in pharmacy workflow. The colleague will support the enterprise systems support team in addressing support escalations and validating all requests pertaining to system changes/updates.

WHAT YOU’LL DO:

• Providing second level support to the MediSystem locations with respect to the systems used
• Working with the enterprise support teams in providing ongoing knowledge around updates to MediSystem procedures/workflow and how it relates to the support they are providing the sites
• Owning the user acceptance testing around proposed system enhancements/changes for the business.
• Prepare important pharmacy communication in a clear, concise, timely fashion that focuses on changes or enhancements made to the systems, aligning to the standard operating procedures/processes
• Business SME for projects that influence LTC pharmacy systems and current/future operational workflow
• Leading Technology upgrades and rollouts
• Managing the Business Operations Development Team

TYPE OF ROLE:

Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.