Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you’ll be part of a passionate team that’s dedicated to accomplishing hard things.
The Business Technology Operations team is a critical part of Appian’s strategy, delivering corporate infrastructure, software, support and services. We are seeking a skilled IT leader to join as a Senior Manager, Business Technology, balancing technical leadership and project management. This role requires maintaining functional leadership responsibilities with hands-on technical project involvement. Prior experience working with software development and cloud organizations is highly preferred.
This role is based at our Headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

To be successful in this role, you will:

• Manage multiple small teams within the Business Technology Operations team in accordance with organizational policies and goals.
• Serve as a technical leader and mentor for your team, advising on best practices and ensuring our infrastructure is brought up to industry standard.
• Implement and maintain project management practices that support the organization’s needs.
• Ensure computer equipment, hardware, and software is maintained to meet functional and security needs.
• Support organizational cost efficiency with standardized products and financial auditing.

About You:

• Bachelor’s degree, preferably in an IT related field, or equivalent work experience; relevant advanced degree is a plus
• 8+ years of experience in IT operations or other relevant field; previous experience at a software or technology company preferred
• Extensive knowledge of operating systems (Unix, Mac OS, and/or Windows), virtual environments (e.g. AWS, Google Compute Engine, VMware), security concepts and technologies, telecommunications and collaboration technologies, and networking concepts (subletting, VLANs)
• Experience implementing ITIL methodologies within an IT operation; ITIL or other relevant certification preferred
• Demonstrated success building teams with early career hires and developing them to more senior roles
• Attention to detail and exceptional customer service skills, with a demonstrated passion for the role and mentoring others

• Manage multiple small teams within the Business Technology Operations team in accordance with organizational policies and goals.
• Serve as a technical leader and mentor for your team, advising on best practices and ensuring our infrastructure is brought up to industry standard.
• Implement and maintain project management practices that support the organization’s needs.
• Ensure computer equipment, hardware, and software is maintained to meet functional and security needs.
• Support organizational cost efficiency with standardized products and financial auditing