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DESCRIPTION

Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United’s Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
The Senior Manager - Global Catering Ops & Logistics position supports the global network of over three dozen vendors and more than 145 catering locations. This role ensures that United remains in compliance with regulations, shapes United’s catering policies and procedures, leads investigations, and promotes an effective safety and food safety culture. This role supports our commitment to partnership and leads our catering vendor management team and provides operational oversight of the catering network. This role engages with and supports our United stakeholders from inflight, hospitality and planning as well as those in our airports and works to elevate the quality and performance of our operation. This role helps facilitate key strategy decisions to ensure best use of materials, resources, talent, and time. This role is focused and aligned with organization objectives and supports establishment of performance goals and is a key contributor to United’s vendor SLA programs, as well as the understanding and awareness of performance metrics and corrective action plans.

WHAT’S NEEDED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Bachelor’s degree or 4 years of relevant work experience
• Business, Operations, Strategy, Industrial Engineering or other related fields
• Minimum 4+ years’ experience in Operational, Vendor Management or related leadership role
• Vendor management
• Project management
• Strong analytical skills
• Ability to work flexible schedule to cover operationally critical days of week and shifts, includes weekends and holidays
• Advanced skills in Microsoft Office suite
• Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
• Ability to document and communicate opportunities and action plans in a clear, precise, and actionable manner
• Ability to lead stakeholders through complex planning and implementation of initiatives
• Proven track record to work independently, in controlled and uncontrolled operation environments, and in a team environment
• Ability to travel up to 50%
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

WHAT WILL HELP YOU PROPEL FROM THE PACK (PREFERRED QUALIFICATIONS):

• Master’s degree or 6 years of relevant work experience
• 8+ years’ experience in Operation, Vendor management or related leadership role
• Airport operation, Inflight or Catering operations experience
• Strong People leader
• Lean / Six Sigma
• Lean Manufacturing
• Continous Improvement
• HACCP, PCQI or equivalent food safety certificates
  The base pay range for this role is $124,735.00 to $162,388.00.
  The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
  You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
  United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation

Please refer the Job description for details