Job Title
Senior Manager, Cell Journey Operations
Reports to
Associate Director, Patient Scheduling and Logistics
Department
Patient Cell and Logistics Management
Hours
8:00 AM - 5:00 PM Eastern (US)
Location
US – Remote

DEMONSTRATED SKILLS AND COMPETENCIES

E – Essential P – Preferred

EXPERIENCE

• Breadth of experience in clinical/commercial/healthcare logistics, supply chain, or customer service (E).
• Experience in collaborating with stakeholders to achieve results (E).
• Experience working in Patient Scheduling and Logistics or CAR-T (P).
• Experience working with Trakcel Ocellos, Salesforce CRM, Oracle/SAP/D365 ERP, or other planning/scheduling tools (P).

QUALIFICATIONS

• Minimum of 5 years total (2 years managerial) of experience in healthcare operations and/or supply chain (E).
• Bachelor’s degree in natural sciences, supply chain management, operations management, business, or other related fields, or equivalent experience (P).
• APICS, PMP, or other relevant certifications (P).

SKILLS/SPECIALIST KNOWLEDGE

• Strong organization, planning, and leadership skills with the ability to coach, motivate, and prioritize (E).
• Proven ability to draw superior performance from third-party logistics providers through effective and sustainable vendor management strategies (E).
• Demonstrated history of team leadership (E).
• Ability to manage tough conversations and de-escalate situations (E).
• Clear and concise verbal and written communication (E).
• Highly proficient in written and spoken English (E).
• Adept analytical, problem-solving, and decision-making skills (E).
• Strong attention to detail and rigorous data accuracy (E).
• Diligent, reliable, and willing to ask for help from others (E).
• Strong interpersonal and relationship-building skills, including conflict and issue management (E).
• Follows procedures and understands their role in operating a high-quality process (E).
• Proven track record of high performance (E).
• Ability to successfully work and collaborate across multiple teams and functions (E).
• Demonstrates initiative and willingness to work hands-on and with a sense of urgency in a fast-paced, rapidly changing environment (E).
• Self-motivated, detail-oriented, and willing to accept temporary responsibilities outside of the initial job description (E).
• Experience working in a GxP environment (E).
• Excellent MS PowerPoint, Word, Excel, SharePoint, and Outlook skills (E).
• Experience using complex IT systems or IT portals in the fields of supply chain management, customer service, and/or procurement (P).
• Experience working in multicultural and cross-functional teams (P).
• Solid understanding of apheresis and drug product shipping requirements (P).

ROLE SUMMARY

The Senior Manager, Cell Journey Operations will oversee a team of Cell Journey Operations Managers and Specialists responsible for managing the transportation and logistics throughout the cell journey for both clinical and commercial treatments. Responsibilities include direct and indirect team leadership, managing the relationship with third-party couriers, and engagement with Autolus’ manufacturing site(s). Success in this role will require considerable initiative, proactive planning, real-time logistics problem-solving, and a focus on exceptional customer service to ensure smooth operations and agility in maintaining dynamic cell journeys. Meeting these responsibilities will require close collaboration between authorized treatment centers and internal Autolus functions, including Manufacturing Scheduling and Supply Chain Logistics, to ensure that each patient visit and their CAR T-cells are coordinated seamlessly and effectively through their cell journey.
The Senior Manager, Cell Journey Operations will lead her/his geographically separated team to collaborate with department members and key stakeholders across regions to meet department priorities. Patient Scheduling and Logistics (PSL) is part of Patient Cell and Logistics Management (PCLM), within the Product Delivery Organization (PDO). The Cell Journey Operations team within PSL will operate 7 Days/Week through a varied shift structure. PSL provides 24/7/365 support through standard shift structures and on-call coverage.

KEY RESPONSIBILITIES

• Lead a team Cell Journey Operations Managers and Specialists to execute the Patient Scheduling and Logistics strategy to achieve Autolus’ clinical and commercial goals.
• Directly manage and indirectly oversee the transportation and logistics required for cell journeys in both clinical trials and commercial settings.
• Serve as the primary contact and relationship holder for third-party logistics couriers managing Apheresis and Drug Product shipments, and routinely seek to improve courier performance.
• Act as a lead and/or Subject Matter Expert in departmental projects or cross-functional efforts, which may include Commercial and Clinical teams, Treatment Centers, Manufacturing, Logistics, Quality, or other partner organizations.
• Forecasts requirements for and drives distribution of contingency shippers to Treatment Centers.
• Tracks and manages vendor spend through routine review, invoice processing, and coordination with Logistics, Finance, and Procurement.
• Identify and resolve issues or barriers which impact scheduling, logistics and coordination execution, building expertise in troubleshooting and problem management with less experienced team members.
• Provide a first and second-level point of escalation for the Cell Journey Operations team and others within Patient Scheduling and Logistics.
• Training, task and daily operations supervision and line management of other members of the Cell Journey Operations team.
• Act as a functional expert for the cell orchestration platform (Ocellos), providing real-time support for internal and external users.
• Recruit and develop a team with a multi-tiered leadership structure to ensure that team operations meet or exceed all expectations while providing input for improvement efforts.
• Deliver exceptional customer service in every interaction, whether via phone or written communication.
• Highlighting industry practice or legislative changes and reviewing against company procedures to maintain operational quality and delivery.
• Ensure compliance with GxP processes and requirements, maintain patient confidentiality, and adhere to Data Protection requirements.
• Participate in and/or lead the development, review, and implementation of departmental SOPs and processes, as well as documentation for formal discrepancies and deviations.
• Lead and attend internal and external team meetings, as scheduled and necessary.
• Share a rotating on-call schedule with the team after-hours on weeknights and weekends to support live operations. Any required work during unscheduled days/company holidays will be compensated with alternative time-off.
• Travel up to 15% of working time.