JOB DESCRIPTION

JOB TITLE: Senior Manager, Chief Controls Office - E2E LWC
SALARY: From £83,000 - £107,000 (dependent on experience)
LOCATIONS: Manchester / Birmingham / Bristol / Edinburgh / Glasgow / Leeds
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

WHAT YOU’LL BRING

Our innovative ways of working guide everything we do – so we’re looking for individuals who demonstrate the following:

SKILLS

• Inspiring and strategic, with a passion for delivering outstanding customer experiences and solving complex problems.
• Intellectually curious, with the ability to assimilate information, build a fact base to spot opportunities for control uplift and informed decision-making.
• Leadership capabilities that build trust and empower teams through coaching and constructive challenge.
• Strong influencer: able to successfully handle key partners and priorities, influencing at senior levels with a strong customer ethos.

EXPERIENCE

• A track record of delivering results and maintaining high standards of conduct and behaviour driving a customer centric culture.
• Demonstrated success in delivering Control by Design and managing risk holistically across end-to-end accountabilities across all risk types and customer journeys.
• Proven ability to embed the Group’s Values and Behaviours, contributing to a positive and inclusive culture.

KNOWLEDGE

• A strong understanding of Risk Management Framework and Change Policy, able to apply risk principles in practice—identifying, assessing, monitoring, controlling, and mitigating risks.
• Awareness of BCB Lending & Working Capital products, propositions, and platform capabilities.
• Familiarity with data analytics techniques to assess the completeness and effectiveness of risk and control environments; understanding of AI is preferable.

DAY TO DAY RESPONSIBILITIES:

• This role is for a Change and Execution subject matter expert to lead and drive the Chief Controls Office (CCO) efforts within the L&WC platform, ensuring safe delivery of both ‘run the bank’ and ‘change the bank’ transformation, delivery of Control by Design ambitions, and opportunities to improve control environment, e.g. increase in preventative controls, automated controls and/or automated control monitoring.
• You’ll with platforms leads, coordinate the efforts of the Managers in the team assigned to individual initiatives, as well as deputising for the Head of on Change matters where needed (across L&WC).
• You’ll lead the CCO efforts for L&WC platform investment prioritisation ensuring planning includes regulatory obligations, Consumer Duty and opportunities to improve control environment.
• Act as a trusted control SME, ensure proactive identification of risks and mitigating actions for the L&WC platform strategy. Support and engage with broader control planning and business decision-making. Provide insight, control and thought leadership.
• Develop and maintain effective collaborations with partners across the Group including 2nd and 3rd line business partners on control related matters for L&WC with focus on Change related topics. Identify, monitor, and manage a wide range of activities ensuring compliance with regulatory requirements.
• Monitors risk and control parameters and identifies and reports deviation to senior colleagues while working within established risk management systems.