Senior Manager, Claims at FWD Insurance

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Communication, Team Leadership, Customer Service, Problem Solving, Time Management, Interpersonal Skills, Insurance Knowledge, Workflow Improvement, Report Management, Decision Making, Attention to Detail, Proactivity, Integrity, Diligence, Collaboration

Industry

Insurance

Description

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn PURPOSE - Lead Claim Processing Team to fulfil all KPIs of Claim Processing team; - Set up practices, procedural manuals for Claims on daily operations to bring good experiences to customer on claim services; - Support Claim Head in communication with Sales Force and other departments to handle daily operations. KEY ACCOUNTAIBILITIES - Lead Claim Processing Team. - Communicate and coordinate with other departments on identifying improvement opportunities to Claims function; - Provide clear communication to customers through claim process from claim submission to claim decision/ payment and handle distribution channel issues; - Collaborate with TPA to process all claim cases relating to H&S and Reimbursement products. Follow up TPA's quality and all reports; - Set up practices, procedural manuals for Claims on daily operations to bring good experiences to customer on claim services; - Build up and improve Claims workflow to help daily operation of faster, more accurate and convenient; - Review and revise claims forms, letters, payment … to improve TAT; - Review and put initial signature on manual letter including Declined Letter and major claim letter; - Contribute Claims’s opinions to build T&C of new products; - Authorize payment voucher; - Handle claim complaints effectively in line with company guidelines and give customer satisfaction; - Manage the quality of regular/ad hoc reports to highlight any trends, impacts, issues on claim to senior management; - Support Claim Head in communication with Distribution channels; - Other tasks as assigned. QUALIFICATIONS / EXPERIENCE - University Graduate: Economics, Finance or Medical University is preferable; - LOMA certificate is preferable; - Minimum 7 years experience in claims field at life insurance company is preferable. KNOWLEDGE & TECHNICAL SKILLS - Good command of English and Vietnamese; - Experienced in claim assessment or knowledge of insurance would be great advantage; - Effective interpersonal skills and good teamwork spirit. - Customer Service Mindset; - Well organized and good time management; - Pro-active, innovative, integrity, meticulous and diligent; - Strong manner of carefulness, responsibilities, problem solving, decision making, management under high pressure and upon challenges; - Life Insurance knowledges. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn

Responsibilities

Lead the Claim Processing Team to meet all KPIs and enhance customer experiences in claim services. Collaborate with various departments and manage the workflow to ensure efficient claim processing.