Senior Manager Client Implementation at HSBC Securities Services Luxembourg

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Implementation, Trade Products, Product Governance, Stakeholder Management, Client On-boarding, Transaction Fulfilment, Product Development, Sales Support, SWIFT, Vostro, Nostro, System Integration, File Testing, Connectivity Establishment, Financial Management, Client Relationship Management

Industry

Financial Services

Description

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Business Descriptor: Global Trade Solutions (GTS) Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia. We are currently seeking an experienced professional to join the GTS India Solutions Implementation team. Reporting to the Head Product & Proposition, GTS, India the incumbent shall be responsible for Implementation activities for Core and Structured trade products at GIFT City. The individual should be aware of the regulations governing Cross Border Products in the payments space and can collaborate with key network participants in the payments ecosystem which are Banks, Fintechs or Regulators to co-create new and market leading products. Knowledge of SWIFT and various payment mechanisms like Vostro & Nostro will be an added advantage. The key reposnbilities include managing product financials like revenues, costs and RWA, driving strategic initiatives of the business in the country, implementing the relevant product governance policy, supporting any product development initiatives including deployment of new platforms and e-Channel functionality and providing product and implementation expertise to Sales, Coverage, and other stakeholders. Principal Responsibilities Leading the GTS India Solutions Implementation team to drive the engagament, plans, and priorities for the delivery of the agreed client requirements, ensuring requirements and variations in the business model are accurately accounted for in our Client on-boarding journey. Delivery of client programmes as part of end-to-end client execution and transaction fulfilment lifecycle. Leverage Client feedback to shape client proposition and new product development activity across. Oversee the efficient completion of technical and operational on-boarding activities for new to trade or new to bank clients. Ensure the provision of transactional and channel support to clients, understanding their on-boarding requirements and ensuring their timely implementation within GTS. Act as the representative for the bank interacting where appropriate with the client in pre-sale, negotiation and post-sale activities on selected high profile pitches involving complex implementation. Develop a close relationship with customers, managing these relationship and client expectations from sales, implementation/on-boarding and go-live to business as usual and migration to Client Services ownership. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making. Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers. Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice. Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise. Stakeholder Management Manage key relationships with internal and external stakeholders, developing and maintaining strong working relationships with: Internal - Risk and Compliance, Relationship Management, Product and Proposition Management, Client Services, Business Risk & Control Management (BRCM), Technology, and Business Development External - key clients. Develop a close relationship with customers, managing these relationship and client expectations from sales, implementation/on-boarding and go-live to business as usual and migration to Client Services ownership. Work closely with colleagues across Business Development and Solution Structuring, providing support on deals with priority or complex clients and ensuring alignment in strategy regarding target client groups. Strive for class-leading customer experience by cultivating a consistent selling and relationship management culture. Maintain close liaison with India, regional colleagues / stakeholders, and global leadership to provide input into the strategic direction of GTS. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Educational Qualifications / Certification and Requirements: Management Graduate with a minimum of 10 years of relevant trade experience CA/CFA/Post-Graduate in Business Administration preferred. Banking experience of over 14 years Current experience in line with key accountabilities Strong understanding of Trade Products and Services being offered to clients. Understanding of various Channels offered / available to clients. Strong knowledge and experience on System Integration is a distinct advantage. Understand various industry standard file formats, conversant with connectivity setup. Should be able to work independently on file testing and connectivity establishment. Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Responsibilities

The role involves leading the GTS India Solutions Implementation team to manage client requirements delivery, overseeing end-to-end client execution, and leveraging client feedback for proposition shaping and new product development. Key duties include managing product financials, driving strategic initiatives, implementing governance policies, and supporting product development and platform deployment.