THE OPPORTUNITY

We’re seeking a Senior Manager, Client Services to lead, scale, and evolve our Client and Cardholder Support function. You will develop and execute support initiatives across all client-facing channels—email, phone, live chat, and self-serve tools—to deliver fast, reliable, and high-impact support.
This is a strategic and hands-on role for a tech-forward leader passionate about client satisfaction, automation, and operational excellence. You’ll drive innovation through AI-powered tools, self-service platforms, and data-driven performance management to elevate the support experience. Your goal is not a large team, but a smart, high value adding team, supported by amazing technology; delivering faster, better, happy client, resolutions

SERVE AS THE VOICE OF THE CLIENT INTERNALLY, ADVOCATING FOR ENHANCEMENTS TO THE CLIENT AND CARDHOLDER EXPERIENCE.

• Contribute to go-to-market and onboarding strategies from a client success perspective