Senior Manager - Client Services, Victoria at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Senior Leadership, Client Retention, Strategic Direction, Stakeholder Management, Workers Compensation Knowledge, Tender Management, Client Engagement, Operational Alignment, Risk Management, Claims Services, Executive Sponsorship, Conflict Resolution, Pragmatic Leadership, Account Management, Business Value Proposition, Organizational Skills

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview At Gallagher Bassett (GB), we help people move forward after life’s setbacks. As a global leader in risk management and claims services, we partner closely with our clients to deliver trusted, high‑quality outcomes. We are seeking a Senior Manager – Client Services to join our Workers Compensation division in Melbourne. This is a newly created leadership role, established to strengthen client retention, elevate service consistency, and better align Client Services with Operations. This role will provide senior leadership and strategic direction to the Client Services function, with a strong focus on retaining key employer clients and delivering a high quality client experience. You will act as executive sponsor for platinum clients, represent the Victorian Senior Leadership Team in key client forums, and oversee tender activity for existing clients in partnership with the Bid Manager and Client Managers. While this role includes client engagement, it is not a purely client‑facing position. The core focus is leadership, strategy, and alignment — setting the direction for the team, strengthening relationships between Operations and Client Services, and ensuring a consistent, high‑quality experience for long‑standing employers. How you'll make an impact Provide senior leadership to the Client Services team, setting clear strategy, direction and priorities Drive client retention across the Workers Compensation portfolio, including tenders for existing clients Act as executive sponsor for platinum clients, representing GB and the VIC SLT Strengthen alignment between Operations and Client Services to improve consistency and service outcomes Lead and support client engagement where required, including high‑stakes or complex conversations Oversee bid and tender activity for existing clients in partnership with the Bid Manager Build confidence with clients that their portfolio is in safe, capable hands Navigate competing stakeholder expectations with a pragmatic, practical and solutions‑focused approach About you About You You’re a confident and credible leader who can balance strategy with practical execution. You’re comfortable having tough conversations when required, without damaging relationships, and you bring a calm, measured approach to complex client environments. You will bring: Senior leadership experience in Workers Compensation or a related insurance environment Strong understanding of the Workers Compensation scheme Proven ability to engage confidently with senior clients and stakeholders Experience working with large employer clients (Employer experience highly regarded) Ability to “sell” the value of the business to existing clients and support retention Strong organisational skills and a hands‑on, pragmatic leadership style Experience across both agent and employer environments is highly desirable No formal qualifications required What we can offer you Attractive remuneration packaging & flexible work arrangements including Work from Home Opportunities for career growth and professional development. A collaborative environment where your contributions are valued. Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities A dedication to your wellbeing through our fitness passport, peer support program, corporate health insurance discounts and wellness programs Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more. To Apply If you’re a seasoned leader who can bring clarity, confidence and direction to client services, we’d love to hear from you. Apply now to join Gallagher Bassett and help shape the future of client service in Workers Compensation. Gallagher Bassett is an equal opportunity employer and encourages applications from all backgrounds. Agency candidates will not be considered for this position. You must have the right to live and work within Australia to be considered for this opportunity.

Responsibilities

Provide senior leadership and strategic direction to the Client Services team to drive client retention and elevate service consistency. Act as an executive sponsor for platinum clients and align Client Services with Operations to improve overall outcomes.