WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

QUALIFICATIONS

• 6–8+ years of experience in digital media, ad tech, or performance marketing in a client-facing role
• 2–4 years of experience managing direct reports, ideally within a high-growth or matrixed organization
• Proven ability to grow and retain strategic accounts through proactive planning, strong client relationships, and data-backed recommendations
• Skilled in executive-level communication, with experience owning and leading QBRs and strategic business reviews
• Adept at analyzing performance data to drive client outcomes, and comfortable working with platforms like DSPs, SSPs, ad servers, and reporting dashboards
• Excellent cross-functional collaborator with strong project management and operational execution skills
• High EQ, capable of motivating and developing talent while modeling a solution-oriented mindset
• Working knowledge of ad serving, data integrations, and basic technical campaign implementation (HTML, ad tags, ESPs, etc. a plus)
• Highly organized, adaptable, and accountable with a strong sense of ownership
• Willingness to travel as needed

THE ROLE

We are looking for a Senior Manager, Client Success who will lead a team of high-performing Customer Success Managers and own a portfolio of strategic client accounts. This role is ideal for a strong operator and people leader who is passionate about driving post-sale success, growing revenue, and delivering best-in-class client experiences.
In this position, you’ll be responsible for a team focused on client retention, performance, and growth. You’ll guide strategic campaign execution, lead Quarterly Business Reviews, and act as the senior escalation point for key accounts. Internally, you’ll partner cross-functionally with Sales, Product, Analytics, and Operations teams to scale operations, streamline workflows, and represent client needs. You’ll also help shape customer success strategy and play a hands-on role in team development, process innovation, and long-term revenue growth.
This is a hybrid role based out of our NYC office.