Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies in the US & UK to deliver a new kind of learning that’s transforming today’s workforce.
Multiverse apprenticeships are designed for people of any age and career stage and focus on building critical AI, data, and tech skills. Multiverse learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In June 2022, Multiverse announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes the company the UK’s first EdTech unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees globally, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to provide equitable access to economic opportunity, for everyone.

THE OPPORTUNITY

The quality of our coaching is one of the most important factors in our apprentices’ success. As the Senior Manager for Coach Quality & Success, you will join the Coach Quality and Impact team, leading the core functions that define what quality means to us, and develops the content, tools and systems that enable our delivery team to reach and exceed those standards, regardless of coaching specialism or programme.
We are looking for a hands-on leader with expertise in quality assurance and professional development. Your role is to lead an expert sub-team responsible for two critical pillars: evolving and scaling our quality framework (COMPASS) and delivering the coach and instructor development strategy that enables it. Together with your team, you will ensure our standards are both high and clear for our diverse range of learner-facing specialists, and that they are expertly trained to meet them in a way that elevates our coaching provision and provides development opportunities for our delivery front-liners.
Reporting to the Head of Coach Quality and Impact, you will work collaboratively within our Centres of Excellence division and with other members of Delivery Operations, while managing a high-performing team to define and execute the strategies that help us realise our quality goals and raise the bar on what excellence means at Multiverse. This is a crucial role that requires a hands-on and strategic approach to evolving the coaching standards, systems and coach development programmes that underpin consistent, high quality delivery.

WHAT YOU’LL BRING

• A Track Record in Scaled Operations: You have 7+ years of experience in quality assurance, L&D, or operational leadership, with a proven ability to implement frameworks and systems across large delivery or coaching teams.
• Dual Expertise: You possess strong subject matter expertise in both quality assurance/assessment systems and learning and development/enablement strategies for adult learners.
• Experience Managing Expert Teams: You have experience managing individual contributors or small, specialised teams, with a knack for guiding experts to define and execute distinct strategic workstreams.
• Implementation and Project Management Expertise: You excel at taking a strategic plan and turning it into a well-executed project, managing multiple workstreams simultaneously.
• A Collaborative, Tactical Mindset: You thrive on working with cross-functional teams to solve problems and improve processes, translating high-level goals into practical, effective solutions.
• Adaptability and Focus on Improvement: You are comfortable in a high-growth environment and have a passion for continuous improvement, always looking for ways to make processes more effective.

You will provide leadership and direction across two key functional areas: