The Senior Manager of Accounts Receivable/Collections will own a global cash collections target of $150M-$200M per year and be responsible for the companywide strategy for hitting quarterly and yearly targets. This person will manage a team of 5-8 people and be responsible for the team’s KPI’s, SLA’s and the overall impact to company cash flows.
This role requires a deep understand of our sales & financial systems including: CRM (Salesforce), ERP (Intacct and eventually NetSuite), and Ticket Platform (Freshdesk). They will be responsible for optimizing the use of these systems for a streamlined Order to Cash process. This person will automate outbound dunning campaigns for various customer segments and set up processes for the most efficient way to manage inbound customer disputes, requests, and questions. They will also evolve our current processes for cash collections forecasting, reporting and ongoing analysis.
This leader will be crucial in keeping bad debt ratios to a minimum and in collaborating across Customer Success, Sales, Product, and other Go To Market teams to ensure that everyone understands when and why customers dispute payment. This person will help advise teams upstream in the process on improvements that will have a positive impact to cash.

• 6+ years in billing, credit, collections, and/or customer service
• 2+ years successfully leading teams
• Hands-on experience with complex customer issue resolution
• Expert knowledge of subscription order-to-cash operations
• Exceptional relationship building and communication abilities
• Process orientation with analytical and problem-solving skills
• Salesforce experience is a plus but is not required
• Bachelor’s degree required