SUMMARY

The Senior Manager Commercial Support UKI & EMEA leads the commercial operations supporting Royal Caribbean and Celebrity Cruises across the UK Ireland and EMEA
The role is embedded within the Royal Caribbean Commercial department and acts as a strategic business leader to brand commercial teams ensuring the integrity and compliance of commercial agreements and systems across diverse markets are in place
You will have high levels of autonomy and will business partner with Managing Directors Sales Directors Commercial Teams and Brand leads to drive the development of partner agreements and market structures that enable the Sales teams to deliver growth whilst effectively managing ROI and COS
The role will engage leadership regularly and provide commercial insight summaries relating to effective distribution management performance

QUALIFICATIONS

5+ years in a similar position within Sales

• Commercial or Travel industry
• Strong commercial awareness and enterprise mindsetHigh attention to detail
• organisational skills and problem solving abilityStrong communication
• interpersonal flexibility and ethical integrityProficiency in systems and tools including Word Excel SalesForce Brio
• and PowerBI

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race colour religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
We know there’s a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions
Thank you again for your interest in Royal Caribbean Group We’ll hope to see you onboard soon!

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TEAM RESPONSIBILITIES

Contract lifecycle management: Commercial Terms Agreements Business Partnership Agreements

• Trade Partner AgreementsAudit and compliance: SOX audits financial validations
• internal controlsCommission planning and payments: Override schemes tactical bonuses
• invoice processingSystem integrity and partner setup: AS400/E2K SalesForce
• Tungsten
• Strategic support for brand commercial teams and field sales
• Cross-functional coordination with internal and external stakeholders

The team supports over 250+ trade partners across multiple jurisdictions and ensures financial accuracy and legal compliance in all commercial dealings

FINANCIAL AND QUANTITATIVE RESPONSIBILITIES

• Manage 250+ complex contracts across multiple jurisdictions across UK & EMEA
• Oversee SOX audits to ensure all commission-linked Trade Partners are approved by brand Sales Directors
• Validate financial accuracy of commercial reports to prevent overpayments on override commissions

ENHANCED RESPONSIBILITIES WITH LEADERSHIP & STRATEGY FOCUS

Lead with vision

• setting strategic direction for the Commercial Support function
• Represent the team at senior leadership forums and ensure visibility of strategic contributions
• Partner with Sales and Brand leadership to co-create commercial strategies that optimise ROI and cost of saleLead strategic reviews of commission and incentive schemes
• ensuring alignment with long-term business goals
• Drive innovation in commercial models and partner engagement frameworks
• Oversee the strategic evolution of partner agreements to support market expansion and regulatory compliance
• Lead governance forums to ensure commercial integrity and risk mitigation across jurisdictionsAct as a senior liaison across Legal Finance IT
• and Sales to align commercial operations with enterprise priorities
• Deliver executive-level insights and recommendations to MDs and senior leadershipLead transformation initiatives such as Royal X and iTravel migration
• ensuring strategic alignment and change management
• Champion digital enablement and process automation to future-proof commercial operations
• Own strategic oversight of commercial performance metrics and reporting frameworks
• Lead financial risk assessments and scenario planning to support executive decision-making