Senior Manager, Consulting (Above Market Customer Success) at NielsenIQ

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management consulting, Strategic thinking, Retail measurement, Data analytics, Client relationship management, FMCG industry knowledge, Executive communication, Storytelling, Commercial acumen, Stakeholder management, Process optimization, Leadership, Dashboard development, Dynamics, Problem solving

Industry

Software Development

Description

Job Description As a Senior Manager in the Above Market Customer Success Team, you will be acting as the main point of contact and managing the queries and questions from key regional clients on NielsenIQ’s proprietary servicing platform. The success is visible by the efficiency and effectiveness of resolving client queries to satisfaction. RESPONSIBILITIES Be the strategic insights consultant for the assigned clients Drive Regional insights through Retail Measurement presentations and analytics Be the point of escalation for data challenges for key strategic clients across Asia Provide quick and accurate responses to both internal and external FMCG clients Manage queries and questions through a NielsenIQ’s proprietary servicing platform Achieve competency in Dynamics to build management dashboards to track and analyse Key Performance Indicators Communicate on Product Enhancement, Universe Update & Delivery Details to clients Spearhead improvement projects to drive process optimization and uphold globally-acclaimed NielsenIQ data standards Qualifications Experience 8–12+ years’ experience in management consulting, strategy, insights, or analytics, ideally within FMCG, retail, or consumer sectors. Proven track record of leading senior client engagements and influencing decision‑makers. Experience driving commercial outcomes (revenue growth, upsell, pipeline creation). People leadership experience, including coaching and developing managers. Regional or multi‑market APAC experience strongly preferred. Capabilities Strong strategic thinking combined with practical, action‑oriented recommendations. Excellent storytelling and executive communication skills. High commercial acumen: understands how insight translates into business value. Comfortable operating in ambiguity and fast‑changing environments. Strong stakeholder management skills across cultures and markets. Additional Information Please note that relocation is not provided for this role. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The Senior Manager will serve as the primary point of contact for key regional clients, managing queries and providing strategic insights through retail measurement and analytics. They will also lead process improvement projects and drive commercial outcomes while managing data challenges across the APAC region.