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Senior Manager-Consulting-Technology Consulting at EXL Talent Acquisition Team

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

0.0

Posted On

12 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Portfolio Management, IT Service Management, SLA Adherence, Business Growth Management, Compliance & Information Security, Stakeholder Management, Network Infrastructure, VDI Solutions, Voice Technologies, Data and AI Initiatives, ITIL, Project Management, Enterprise Business Processes, MS Project, Visio, Problem Solving

Industry

Business Consulting and Services

Description

Essential Functions * Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspective * IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. * Managing Business Growth (Ramp-ups) * Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation. * Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements. * Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams. * Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.

Responsibilities

Lead end-to-end IT service delivery and client portfolio management to ensure SLA adherence and business growth. Drive service improvement initiatives, manage compliance, and act as the primary liaison between clients and internal teams.