Senior Manager, Contract Operations at PayPal

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract Management, Legal Operations, Commercial Law, Project Management, Analytical Skills, Communication Skills, Contract Negotiation, Risk Management, Stakeholder Engagement, Process Improvement, Team Leadership, Data Analysis, Technology Integration, AI Applications, Global Mindset, Compliance

Industry

Software Development

Description

Oversee the contract administration process from negotiation to execution Ensure compliance with contractual terms and conditions Manage contract renewals, amendments, and terminations Review and approve contract drafts to ensure accuracy and consistency Collaborate with internal teams to resolve contract-related issues Provide guidance on contract risk management and mitigation strategies Maintain organized records of all contracts and related documentation Monitor contract performance and enforce obligations as needed Build and maintain cross-functional relationships across Legal, Sales, IT, Engineering, and external providers to resolve challenges and drive objectives. Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience. Operational Excellence Standardize contract templates, approval flows, documentation, and signature protocols globally. Ensure alignment with stakeholders (Legal, Procurement, Sales, Treasury, Finance) on process improvements, policy updates, and technology enhancements. Effectively maintain and enhance compliance with Signature Authority & Contract Management Policies. Oversee all approval, execution, and signature policy standards, maintaining global consistency and training for commercial legal agreements. Establish, monitor, and maintain robust service level agreements (SLAs) for all key contract operations processes, using defined metrics and regular reporting to measure success, identify gaps, and drive continuous improvement in service delivery. Communicate policy and process updates, ensuring alignment and understanding across all stakeholder groups and the broader legal teams. Ensure all contracts meet legal, regulatory, and internal policy standards. Identify and mitigate risks or compliance gaps, collaborating with relevant teams for remediation. Maintain accurate, updated records in centralized contract management systems ensuring robust document retention and data integrity. Lead business initiatives to optimize contract operations, improve cycle times, providing actionable insights and user experience. Serve as a trusted advisor to Contract Technology Enablement leader to re-design and optimize contracting workflows to increase efficiency from intake to execution including clause analysis, automated redlining, risk scoring, and playbook-guided negotiations to minimize legal touch and fast track deal cycles. Lead, develop, and mentor the Contract Administration & Operations team globally, ensuring excellence across contracting administrative processes from request intake, triaging, approvals, signatures, process improvements, template and Playbook management, ALSP oversight, identifying opportunities for AI and automation to enhance current contracting workflows and fast track cycle times with greater efficiency. There is a potential to expand the scope of this team to cover drafting support, review, negotiation assistance, execution, renewals, and termination processes to bring greater ROI and efficiencies leveraging AI-powered features. Directly oversee day-to-day operations of contract management systems, including the administration, intake, and execution of contract requests via existing and new platforms (e.g., Apttus, Salesforce, Knowable and Sirion). Manage escalations from various contract intake queues, including legal admin, self-service requests (such as NDAs), and sales/attorney requests. Oversee and resolve escalations regarding signature processes, workflow bottlenecks, or contract approvals, across all agreement types. Serve as a point of escalation and provide guidance to employees and attorneys on commercial legal queries, contracts workflows, and document retrievals (including regulatory and audit inquiries). Ensure best practice knowledge-sharing, seamless PTO handovers, and responsive support to internal clients. Required: Education: Bachelor's degree in law, Business Administration, or related field. Experience: 7+ years in contract management, legal operations, or commercial law with demonstrated experience in technology-driven contracting process transformation. Contracting Acumen: Extensive experience drafting and negotiating commercial agreements, with strong knowledge of contract law. Technical Expertise: Proven track record of leveraging CLM systems with AI-powered contracting features to accelerate contract execution and suggest areas of improvement to the contracting platform to meet changing business needs. Project Leadership: Strong program management skills, with experience delivering large-scale cross-functional initiatives on time and on budget with limited resources. Global Mindset: Experience managing multi-region teams and navigating complex, matrixed organizations and building solutions with global mindset. Analytical Skills: Data-driven approach to decision-making with the ability to interpret metrics, identify trends, and propose solutions. Communication Skills: Exceptional written, verbal, and presentation skills with the ability to influence at the executive level. JD or equivalent legal qualification is strongly preferred. Legal qualification and prior practice experience in commercial, technology, or corporate law. Experience in payments, fintech, or other highly regulated industries. Knowledge of emerging AI applications in legal and contracting domains.

Responsibilities

Oversee the contract administration process from negotiation to execution, ensuring compliance with contractual terms and conditions. Collaborate with internal teams to resolve contract-related issues and maintain organized records of all contracts and related documentation.