Senior Manager - Conversational Banking (UAE Nationals Only) at Emirates Islamic Bank

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conversational Banking, Digital Transformation, Operational Costs Reduction, Customer Migration, Digital Services, WhatsApp Banking, Stakeholder Alignment, Performance Monitoring, Operational Efficiency, Customer Experience, Revenue Growth, Innovation, Digital Channels, Self-Service Tools, Digital Adoption

Industry

Banking

Description

Key Responsibilities: The role is critical to re-engineer, digitize, manage and run the essential business by delivering changes on conversational banking channels & drive the Raqmi Digital Migration agenda; 1. Reducing operational costs tied to branch and call center activities. 2. Meeting customer expectations for fast, convenient, and secure digital services. 3. Enabling the bank to scale operations without proportionally increasing resources. 4. Delivering innovative solutions like WhatsApp banking to enhance customer engagement and satisfaction. This role supports the bank’s vision of becoming a leader in digital transformation by fostering a culture of innovation, streamlining operations, and ensuring that customers adopt and embrace digital channels as their primary interaction point with the bank. 1. Driving Customer Migration to Digital Channels: • Designing and implementing strategies that encourage customers to shift from branch and call center interactions to digital platforms. 2. Innovating and Simplifying Services: • Identifying opportunities to digitize manual processes, reducing complexity for both the bank and its customers. 3. Spearheading WhatsApp Banking Adoption: • Introducing WhatsApp banking as a core service, enhancing its adoption through strategic promotions, education, and feature enhancements. 4. Aligning Stakeholders and Teams: • Bridging the gap between business units, IT, and marketing to ensure cohesive and effective execution of digital initiatives. 5. Monitoring and Delivering Tangible Results: • Establishing clear performance metrics, tracking progress, and delivering measurable improvements in efficiency, customer satisfaction, and digital engagement. 6. Operational Efficiency Gains: • Reduce dependency on branch and call center resources by automating routine tasks and empowering customers with self-service tools. 7. Enhanced Customer Experience: • Deliver user-friendly, secure, and reliable digital solutions that improve customer satisfaction and loyalty. 8. Revenue Growth: • Support the bank’s financial growth by promoting value-added digital services that increase customer engagement and reduce operational costs. Moreover, ensuring EI remains at the forefront of digital innovation while maintaining a customer-first approach – efforts directly impacting the bank’s growth, profitability, and reputation as a leading provider of the modern age banking services. Job Skills & Qualifications: * Undergraduate Degree * Prior experience in Digital Channels What we offer you: * Competitive salary package * Strong emphasis on work-life balance and wellbeing across the bank * World-class Learning & Development platform and career development * Generous annual leave entitlement and Private Healthcare * Preferential banking facilities for employees EIB Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles. As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career. Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector. We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.

Responsibilities

This critical role involves re-engineering, digitizing, managing, and running conversational banking channels to drive the digital migration agenda, focusing on reducing operational costs and meeting customer expectations for fast, secure digital services. Key duties include driving customer migration to digital platforms, innovating services, spearheading WhatsApp banking adoption, aligning stakeholders, and delivering measurable results in efficiency and engagement.