Senior Manager, Conversion Rate Optimization (CRO) & User Experience (UX) at Quadient

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conversion Rate Optimization, User Experience, E-Commerce, Customer Journey, Strategy Definition, Performance Measurement, A/B Testing, MVT Testing, UX Design Mockups, Customer Surveys, Data Analysis, Customer Feedback, Collaboration, CX KPI Monitoring, Customer Segmentation, Personalized Marketing

Industry

Freight and Package Transportation

Description

Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description We’re looking for a customer-obsessed, data driven, and innovative Senior Manager, CRO & UX to join our E-Commerce & Digital Experience team. In this role, you will own the end-to-end customer journey - from first click to long-term loyalty - ensuring every interaction is seamless, intuitive, and high impact. This is a fantastic opportunity for someone who thrives in a fast paced environment and wants to make a visible impact. You’ll shape strategy, drive measurable performance, and play a key role in scaling our digital customer experience across markets. If you love transforming insights into action and optimizing what’s possible, you’ll feel right at home. What You’ll Do Define and execute the E‑commerce UX and CRO strategy to elevate customer experience, drive acquisition and retention, and increase LTV across key markets. Improve performance across all digital touchpoints—including websites, e-shops, emails, and digital advertising—by identifying conversion opportunities and removing friction. Analyze customer data, feedback, and user behavior to uncover new ways to enhance the customer journey. Create and lead an A/B and MVT testing roadmap including UX design mockups to continuously optimize E-Commerce assets and boost conversion rates. Run customer surveys and turn insights into actionable recommendations for product, marketing, and experience improvements. Collaborate closely with Marketing, Analytics, and IT to deliver a cohesive, high-quality customer journey end-to-end. Monitor customer satisfaction metrics and CX KPIs, providing clear reporting and recommendations for ongoing improvement. Qualifications Bachelor’s degree in Business, Marketing, or a related field; Master’s preferred. 3+ years of experience in UX and CRO, ideally within B2B E-Commerce. Strong understanding of customer journey mapping and UX principles. Hands-on experience with CRO tools, platforms, and testing methodologies. Solid knowledge of customer segmentation, data analysis, and personalized marketing. Experience with CRM and E-Commerce platforms is a strong plus. You bring excellent analytical skills, with the ability to turn complex data into clear, actionable insights. Strong communicator with the ability to collaborate, influence, and drive results. Don’t Meet Every Requirement? We know that great candidates don’t always tick every box. If you’re excited about the role and think you could be a great fit, we’d still love to hear from you. Ready to make your mark? Apply now and help us shape the future of our E‑commerce customer experience. Additional Information Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected.

Responsibilities

The role involves defining and executing the E-commerce UX and CRO strategy to enhance customer experience, drive acquisition and retention, and increase Lifetime Value across key markets. Responsibilities include improving performance across all digital touchpoints by identifying conversion opportunities and leading an A/B and MVT testing roadmap.