Senior Manager, Core Platform - Moveworks at ServiceNow

Mountain View, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Leadership, Team Management, Backend Systems, Python, Golang, Java, C++, Cloud Infrastructure, Kafka, Opensearch, Redis, Postgres, Temporal, Machine Learning, Performance Optimization, Scalability

Industry

Software Development

Description

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a technical lead and manager of the Core Platform team, you will be responsible for leading the team in building the core platforms. As Moveworks grows fast, the platform team is tasked with designing and operating reliable and resilient platforms and frameworks that enable multiple products and our engineering teams to build customer facing capabilities very rapidly. We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with machine learning, search, product, data, and full stack teams to identify, define and build elegant solutions. This is an opportunity to play an integral role at the fastest-growing AI startup in its space. Oversee and evolve core platform building blocks and frameworks with focus on developer productivity, reliability, scalability, performance, and security. Closely work with machine learning, search, product, data, and frontend teams, understand their platform needs, influence roadmap, lead and execute on various projects. Architect and build out the core platforms such as content ingestion platform, crawler framework, permissions enforcement platform, identity platform, content retrieval platform etc. Define methodologies and metrics to measure performance of core services, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks stack. Hire and mentor engineers in the team and foster a culture of technical excellence, collaboration and continuous improvement. Qualifications Hands on technical leader with a strong sense of ownership - proactively leading complex platform initiatives from conception through delivery and operations. 3+ years of experience growing and managing team with 5+ engineers including senior engineers. 7+ years of hands on experience designing, building, shipping, and maintaining highly scalable and fault tolerant backend distributed systems. Familiarity with Python/Golang/Java/C++. Experience with cloud infrastructure like AWS/GCP. Experience working with and operating technologies like Kafka, Opensearch, Redis, Postgres, Temporal etc. at scale. Experience with building ML products is plus. Excellent verbal and written communication skills, with the ability to influence all levels of the organization and translate complex product needs into clear platform abstractions. Desire to work at a startup pace in a small company with a high degree of ownership. Experience solving for performance, optimization, scalability, latency, and monitoring. BS+ in computer science or a related field. High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Required in Office

Responsibilities

As a technical lead and manager, you will oversee the Core Platform team in building reliable and resilient platforms. You will collaborate with various teams to design solutions that enhance developer productivity and streamline workflows.