At Probe CX, we don’t just participate in the industry—we’re leading it.
As the largest BPO in the Southern Hemisphere, we’re on a mission to redefine customer experience through digital innovation. With the BPO/CX sector set to grow by 10% year on year until 2035, there’s never been a better time to join us and make a real impact.

WHY PROBE GROUP?

We empower businesses to amplify their customer experience by blending human insight with technological excellence. Our portfolio of brands—Innovior, ConvAI, MicroSourcing, and Beepo—delivers comprehensive, end-to-end solutions that drive transformation for our clients. From intelligent automation and data-driven insights to offshore support, we provide the tools and resources to offer the best in digitally enabled CX.
Position Overview Are you an experienced strategic leader with a passion for driving growth and spearheading high-impact initiatives? We are seeking a dynamic Director of Strategy & M&A to join our team. In this pivotal role, you will lead the design and delivery of strategies, mergers and acquisitions, and initiatives that propel our business forward. Working closely with executive leadership and cross-functional teams, you will shape corporate and business unit strategies, execute M&A transactions, and enhance operational and customer delivery outcomes.

KEY SKILLS AND CAPABILITIES

• Attention to detail and strong analytical skills.
• Sound business acumen and effective project management abilities.
• Proven negotiation expertise with knowledge of deal structuring and legal implications.
• Proficient written and verbal communication.
• Ability to build relationships, work collaboratively, and network effectively.
• Strong problem-solving and conflict resolution skills.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in business, finance, economics, or related field.
• Minimum of 6+ years of experience in strategic planning, M&A, or related fields.
• Proven track record in executing mergers, acquisitions, and strategic partnerships.
• Background in investment banking, management consulting, or similar advisory roles.
• Experience in cross-functional team collaboration and corporate strategy development.
• Demonstrated ability to make strategic decisions and solve complex business problems.