ey Responsibilities

• Focus Area 1 Service Delivery Management:
• Lead the end-to-end service delivery process, ensuring that client services are executed in alignment with contractual agreements, quality standards, and timelines.
• Act as Line Manager for team of Post-Incorporation Relationship Managers ensuring strict adherence to all policies, procedures and service standards.
• Monitor and measure service delivery performance to ensure client satisfaction and address any service-related issues promptly.
• Act as the main point of contact for key high-profile clients, managing complex or structures involving multiple jurisdictions.

• Focus Area 2Client Relationship Management:
• Cultivate and maintain strong, long-term relationships with key corporate clients, understanding their needs and ensuring that services are delivered to meet or exceed expectations.
• Collaborate with sales and finance teams to ensure that service offerings are aligned with client needs and expectations and drive cross sell/upsell activities.

• Focus Area 3Process Improvement & Optimization:
• Identify opportunities to optimize service delivery processes, streamline workflows, and reduce costs while maintaining high-quality standards.
• Lead initiatives to implement new technologies, tools, and systems to improve operational efficiency and service delivery.

• Focus Area 4Risk and Compliance Management:
• Ensure all operational and service delivery activities comply with regulatory standards, industry best practices, and internal policies.
• Proactively identify and mitigate risks to service delivery, including compliance and operational risks.

• Focus Area 5Reporting and Analysis:
• Provide regular reports on service delivery performance, operational efficiencies, and key metrics to senior leadership.
• Use data and analytics to identify trends, issues, and opportunities for continuous improvement.

• Focus Area 6Change Management:
• Lead the implementation of operational changes, managing the transition process effectively to ensure smooth adoption by the team and clients.
• Drive initiatives to support organizational growth, scalability, and service excellence.

Required Experience & Skills

• Must Have:Bachelor’s degree in business administration, or a related field 5+ years of experience in finance, accounting, or a related field, preferably with outsourced or consulting services.
• 7+ years of experience in Corporate Services industry, preferably with a regulated player in DIFC or ADGM.
• In-depth knowledge of DIFC, ADGM regulations, and UAE financial reporting standards.
• Proven ability to manage multiple clients and projects simultaneously.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent communication, analytical, and problem-solving skills.
• Fluent in English (Arabic is a plus).

• Highly Desirable:Prior experience working with clients in Mainland Dubai, DIFC and ADGM is highly desirable.
• Strong knowledge of systems integration and use of AI tools and automation.
• Good people management skills and ability to manage colleagues for ultimate delivery of the business unit’s targets.
• Strong Experience in Corporate Services Industry.
• Client-focused with strong relationship management skills.
• Proficient in Microsoft Excel, Word, PowerPoint and all other Microsoft suite of services, including CoPilot.

Requirements added by the job poster

• Bachelor's Degree

• 3+ years of work experience with Direct Line Management

• • 7+ years of Business Consulting and Services experience

ey Responsibilities

• Focus Area 1 Service Delivery Management:
• Lead the end-to-end service delivery process, ensuring that client services are executed in alignment with contractual agreements, quality standards, and timelines.
• Act as Line Manager for team of Post-Incorporation Relationship Managers ensuring strict adherence to all policies, procedures and service standards.
• Monitor and measure service delivery performance to ensure client satisfaction and address any service-related issues promptly.
• Act as the main point of contact for key high-profile clients, managing complex or structures involving multiple jurisdictions.

• Focus Area 2Client Relationship Management:
• Cultivate and maintain strong, long-term relationships with key corporate clients, understanding their needs and ensuring that services are delivered to meet or exceed expectations.
• Collaborate with sales and finance teams to ensure that service offerings are aligned with client needs and expectations and drive cross sell/upsell activities.

• Focus Area 3Process Improvement & Optimization:
• Identify opportunities to optimize service delivery processes, streamline workflows, and reduce costs while maintaining high-quality standards.
• Lead initiatives to implement new technologies, tools, and systems to improve operational efficiency and service delivery.

• Focus Area 4Risk and Compliance Management:
• Ensure all operational and service delivery activities comply with regulatory standards, industry best practices, and internal policies.
• Proactively identify and mitigate risks to service delivery, including compliance and operational risks.

• Focus Area 5Reporting and Analysis:
• Provide regular reports on service delivery performance, operational efficiencies, and key metrics to senior leadership.
• Use data and analytics to identify trends, issues, and opportunities for continuous improvement.

• Focus Area 6Change Management:
• Lead the implementation of operational changes, managing the transition process effectively to ensure smooth adoption by the team and clients.
• Drive initiatives to support organizational growth, scalability, and service excellence.

Required Experience & Skills

• Must Have:Bachelor’s degree in business administration, or a related field 5+ years of experience in finance, accounting, or a related field, preferably with outsourced or consulting services.
• 7+ years of experience in Corporate Services industry, preferably with a regulated player in DIFC or ADGM.
• In-depth knowledge of DIFC, ADGM regulations, and UAE financial reporting standards.
• Proven ability to manage multiple clients and projects simultaneously.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent communication, analytical, and problem-solving skills.
• Fluent in English (Arabic is a plus).

• Highly Desirable:Prior experience working with clients in Mainland Dubai, DIFC and ADGM is highly desirable.
• Strong knowledge of systems integration and use of AI tools and automation.
• Good people management skills and ability to manage colleagues for ultimate delivery of the business unit’s targets.
• Strong Experience in Corporate Services Industry.
• Client-focused with strong relationship management skills.
• Proficient in Microsoft Excel, Word, PowerPoint and all other Microsoft suite of services, including CoPilot.

Requirements added by the job poster

• Bachelor's Degree

• 3+ years of work experience with Direct Line Management

• • 7+ years of Business Consulting and Services experience