About the job

Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Credit Management

Pay Details

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Lead a team of Credit Analysts, providing guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. Responsible for the overall credit portfolio, ensuring structured deals meet risk policies, and may also actively structure more complex deals in the unit or market. Accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy.

CUSTOMER

• Lead the execution and achievement of the business' customer / partner experience targets by coaching and modelling appropriate behaviour and executing on plans to continuously improve customer experience
• Act as a consultant to the team in resolving customer operational and credit issues and when structuring new credit requests to deliver a positive customer experience
• Structure and package competitive credit solutions in a timely manner to meet customer needs as required
• Champion use of sales platform to build a robust understanding of our customers/ target needs, industries and markets
• Lead and manage Credit Analysts in developing creative and competitive credit solutions that add value for our customers
• Develop and maintain relationships with internal and external partners for the purpose of delivering optimal customer service
• Be an expert on market, industry and broader economic factors
• Develop and maintain Centre of Influence strategies and relationships
• Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
• Primary point of contact for escalations for significant risk matters / exceptions
• Contribute to the identification of customer/prospect referral opportunities to internal Bank partners that meet customer needs
• Enhance the TD brand by participating in network events
• May actively structure more complex deals in the unit or market together with the relationship management team
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