WHAT WE OFFER

Mattamy is looking for an experienced leader in delivering customer experience technology to a company that is focused on driving the best customer experience in our industry. This role will be overseeing a team that will deliver a CRM solution, as well as various other experiences that will impact our customers within the CRM solution.

WHO WE ARE

Mattamy Asset Management (MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest privately held homebuilding platform in North America.

WHAT YOU’LL DO

• Develop a highly flexible and transparent team and culture which constantly engages with the business to ensure IT is focused on the right priorities and meeting business goals
• Maintain relationships with primary business stakeholders across Sales, Marketing, Design and Customer Care to align mutual goals
• Ensure clear accountability, targets, timelines and deliverables for each major initiative
• Provide guidance on business process best practices across different functional areas
• Collaborate with the business team to develop and drive product roadmap to launch new features, creating alignment across teams on priorities and timing
• Work with business teams to develop test and measurement plans for new CRM capabilities
• Manage and monitor all project deliverables to successful completion, leverage best practices and complete project artifacts as appropriate
• Oversee product documentation creation, including process flows, users’ stories, use case, etc.
• Accountable for schedule, budget, and quality of all products and solutions
• Collaborate with other departments (e.g. engineering, QA, operations,) to manage resources, timelines, and conflicts
• Create Level 2 and Level 3 support processes to address complex issues and analysis of issues
• Partner with training teams to create and deliver content that will allow deep usage of the sales, marketing and design platforms
• Partner with engineering teams in solution design, ensuring it aligns to requirements and business needs

What you bring

• Bachelor’s Degree in a related field and/or comparable experience
• 5+ years Microsoft Dynamics 365 product knowledge ideally including Sales, Power Platform, Customer Insights – Journeys & Data
• Practical experience leading strategic, cross-functional, multi-year projects through all phases of delivery
• Strong problem solving and analytical skills
• Experience designing and delivering presentations and training to diverse audiences, including senior management, technical and non-technical personnel
• Proven experience building strong relationships with business stakeholders within Sales, Marketing and Customer Care
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment