ABOUT NINTEX:

At Nintex, we are transforming the way people work, everywhere.
As the global standard for process intelligence and automation, we’re trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.
We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

TRAINING & EDUCATION:

• Oversees the creation and delivery of customer education materials, including guides, tutorials, and webinars.
• Owns the Nintex Learning Management System, Customer Portal and Community along with the vendor relationships.
• Collaborates with the Product and Marketing team to ensure consistency of content and coordinated delivery to customers.
• Collaborates with Customer Success and Sales teams to gather feedback and requirements on existing and new content as well as the customer facing sites and properties owned by Customer Learning and Enablement
• Manage and optimize the customer knowledge base and self-service tools.

The Senior Manager of Customer Learning & Enablement is responsible for leading the development, implementation, and execution of strategies designed to ensure our customers are fully equipped to use our products to their greatest potential. This role involves overseeing customer education and training programs as well as supporting product adoption initiatives and ensuring a seamless customer journey. The Senior Manager will work closely with cross-functional teams such as Customer Success, Professional Services, Product, Marketing, and Sales to drive customer success and growth.