Senior Manager, Customer Engagement and Event at HSBC Securities Services Luxembourg

Kowloon City, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Event Management, People Management, Project Management, Stakeholder Management, Business Prioritization, Performance Management, Strategic Planning, Governance, Risk Management, Analytical Mindset, Communication Skills

Industry

Financial Services

Description

GCB 4 We are currently seeking a high calibre professional to join our team as Senior Manager, Customer Engagement and Event. In this role you will: Customer engagement delivery (people manager) Lead and develop a team to deliver end-to-end engagement program (seminars, webinars, client roundtables, partner events, hybrid formats) across PB/CMB/Broker/EB. Own engagement planning cadence (annual/quarterly plan), delivery governance, execution standards and post-event evaluation. Ensure proposition messaging is consistent across legacy planning, retirement, wealth growth and health, with clear customer value propositions and call-to-actions. Business prioritization, channel partnership and performance management Partner with channel owners to align priorities, target segments (with emphasis on HNW), and engagement objectives; manage trade-offs across competing demands. Drive stakeholder alignment across proposition, marketing/communications, operations and risk/control partners to deliver at pace. Track and report performance (e.g., attendance quality, leads, pipeline, conversion, customer outcomes) and drive continuous improvement through insights. Strategic new initiatives (growth enablement) Support the Head of Customer Event & Engagement on strategic initiatives beyond current distribution channels, including pilots, partnerships and new go-to-market approaches. Build and manage project plans, governance milestones, dependencies, risks and success metrics; translate strategy into executable delivery. Governance, risk and controls Ensure required approvals and controls are followed for engagement activities (content sign-off, customer communications, vendor management where applicable). Maintain audit-ready documentation and proactively manage delivery risks (capacity, timelines, messaging consistency, execution quality). To be successful you will need: Strong business prioritization capability; able to make clear trade-offs and deliver against outcomes. Strong project/program management skills (planning, governance, dependency management, risk/issue management, post-implementation review). Strong stakeholder management and influencing skills across multiple channels and senior stakeholders. Commercial and analytical mindset: Experience delivering customer engagement/event program with measurable outcomes (financial services/wealth/insurance preferred). People management experience (or strong evidence of leading through others), with coaching and performance management capability. Strong communication skills (clear, concise, audience-appropriate) and high attention to detail. HSBCLife2026 Opening up a world of opportunity www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-

Responsibilities

Lead a team to deliver end-to-end customer engagement programs including seminars, webinars, and partner events across various business segments. Manage strategic initiatives, performance tracking, and governance to ensure consistent messaging and measurable customer outcomes.