Senior Manager, Customer Engagement & Experience at Tabcorp

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer experience, Brand ambassadorship, Strategic planning, Team management, Stakeholder management, Commercial acumen, Regulatory compliance, Coaching, Wagering industry knowledge, Event management, Communication, Relationship building, Performance management

Industry

Entertainment Providers

Description

Step into the action Ready to be the face of the action? This role exists to bring the Tabcorp brand to life in market, connecting with customers, partners, and communities where the energy is highest. As a brand ambassador and customer growth leader, you’ll sit at the heart of our wagering business, shaping experiences, leading people, and building momentum that makes a real impact. How you'll be part of the action Reporting to a Senior Leader within the wagering business, this role blends leadership, strategy, and frontline engagement. You’ll represent Tabcorp with confidence, lead a team of customer growth professionals, and help shape how we show up at events, venues, and customer moments that matter. * Lead and inspire a team to deliver standout customer experiences * Act as a visible brand ambassador across events, venues, and industry activations * Develop and evolve customer engagement strategies aligned to business priorities * Deliver outbound call campaigns to support customer engagement strategy and support new product launches and business initiatives * Drive performance through clear goals, coaching, and everyday leadership * Build strong relationships with sponsorship partners, venues, and internal stakeholders * Champion responsible wagering and brand standards in every interaction * Ensure compliance with regulatory and legislative obligations nationally and in each state. What you'll need to succeed You’re a confident, people-focused leader who thrives in fast-moving environments. You bring credibility, energy, and a natural ability to connect, while balancing commercial outcomes with integrity and care for customers and teams. * Significant experience leading in-field or frontline teams in a customer-focused environment * Proven ability to represent a brand with confidence, warmth, and professionalism * Strong commercial thinking with the ability to translate strategy into action * Experience developing and motivating teams to achieve shared goals * Background in wagering or a closely related industry preferred * Ability to build trust quickly with diverse stakeholders and communities * A strong understanding of the importance of regulatory and compliance requirements * Ability to work a 7-day team roster following the racing and sporting action. Join the action Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email careers@tabcorp.com.au.

Responsibilities

The Senior Manager will lead a team of customer growth professionals to deliver standout experiences and represent the Tabcorp brand at events and venues. They are responsible for developing engagement strategies, driving performance, and ensuring compliance with regulatory obligations.