• Permanent Full Time Opportunity
• You will lead a high performing and a cross functional analytics team driving insights that shape CSL’s customer strategy.
• We are a team that values innovation, agility, and continuous improvement
• Together, we will transform customer engagement through data-driven solutions

Under the leadership of the Executive Manager, you will be expected to perform the following tasks and responsibilities in a manner consistent with CBA’s Values and in line with its Purpose.

• Lead and mentor a high-performing analytics team, fostering innovation and capability uplift
• Own the delivery of actionable insights, predictive modelling, and performance reporting across CSL
• Unlock business value by identifying opportunities and solving problems using data—especially through NBC (Next Best Conversation) development and intelligent routing
• Influence strategy by balancing trade-offs, prioritising effectively, and guiding decisions that align with business and customer goals
• Navigate complexity with agility—pivoting quickly to changing demands and making informed decisions in ambiguous environments
• Maintain a healthy backlog of prioritised work that delivers measurable outcomes
• Drive performance through OKR tracking and continuous improvement
• Champion agile ways of working, partnering with Agile Coaches and Performance Leads to enhance team effectiveness and maturity