Flare is a leading provider of advanced benefits and onboarding solutions designed for the modern workplace. Backed by MYOB and serving over one million employees nationally, we’re a fast-growing, diverse team of 100+ employees on a mission to make the world of work better, easier, and more beneficial for everyone.
Are you passionate about optimising processes, leading talented teams, and delivering outstanding customer service? At MYOB, we’re looking for a dynamic Customer Operations Leader to spearhead process improvements, inspire people, and shape the future of customer experience within our Financial Services & Benefits (FS&B) division.

• Process Optimisation & Workflow Management, continuously refine customer support processes to eliminate inefficiencies and elevate service quality.
• Implement cutting-edge automation tools to streamline workflows and boost customer satisfaction.
• Lead and develop a diverse, high-performing team of customer operations professionals as well as Influence executive decision-making by representing customer operations in strategic forums.
• Proactively identify and mitigate operational risks impacting service, security, and compliance and ensure processes adapt to evolving regulatory requirements.
• Leverage data and KPIs to measure success and fuel ongoing enhancements
• Champion the Voice of Customer program by turning feedback into actionable improvements