Senior Manager, Customer Order and Delivery Experience at SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LLC

, Cavite, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, KPI Monitoring, Root Cause Analysis, Corrective Action, Project Roadmap Definition, Project Execution, Stakeholder Influence, Improvement Program Leadership, Performance Monitoring, Action Planning, Data Analytics, Supply Chain Operations, Front Office Experience, Project Management, Communication, Presentation Skills

Industry

Automation Machinery Manufacturing

Description

Great People make Schneider Electric a great company. Do you dream of working in a company driven by a meaningful purpose that continuously creates an inclusive environment where you are empowered to do your best and be innovative? The Role: Senior Manager, Customer Order and Delivery Experience You will drive projects or programs with the objective to improve overall customer satisfaction on orders and deliveries and develop logistics as a competitive advantage for sales growth. What will you do? Customer Satisfaction on Delivery Monitor Customer Satisfaction KPI and feedback Identify customer pain points and root cause Define and drive corrective action for a long-term solution Coordinate with another team and follow-up diligently Transformation Projects Define and propose a project roadmap in collaboration with management Drive project execution till delivery Influence and convince stakeholders about the transformation Monitor project effectiveness and adoption Lead Yearlong Improvement Programs Lead improvement program across the region Monitor performance and identify key actions Animate action plan and deliver results Embark on other teams in the journey and keep them engaged Communicate progress, results, and plan with the management team Other scopes of work: Identify customer pain points and consequently define and drive corrective actions or projects Define, build, and communicate our supply chain capabilities Ensure reliability of information shared with customers (lead times, other logistic parameters) Work in close collaboration with diverse teams in the organization Use data analytics to justify our actions and decisions Who would be successful? Education: Degree in Supply Chain, Logistics, Engineering or Business preferably With 5 - 10 years of relevant working experience (supply chain operations + front office experience is welcome) Good understanding of supply chain operations and business acumen Computer skills: Excel, PowerPoint, SAP or Oracle Experience in project management, strong communication/ presentation skills Amenable to work in BGC, Taguig and Rosario, Cavite Working arrangements: 2x working onsite at BGC Taguig office, another 2x working onsite at Rosario, Cavite office and can do 1x Work from Home What’s in it for me? Global family leave Comprehensive medical coverage for employee and dependents Worldwide Employee Stock Ownership Flexible work arrangement On-site gym …and more! Who will you report to? Logistics Director Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €28.9bn global revenue 128,000+ employees in 100+ countries 45%25 of revenue from IoT 5%25 of revenue devoted for R&D Our Company Story Video: https://youtu.be/dux6kG13QWM Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Responsibilities

The role focuses on driving projects to improve customer satisfaction regarding orders and deliveries, developing logistics into a competitive advantage for sales growth. Key duties include monitoring customer satisfaction KPIs, defining corrective actions, leading transformation projects, and managing yearlong improvement programs across the region.