Senior Manager, Customer Satisfaction & Quality at SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LLC

, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management Strategy, Quality Winning Plan Deployment, Zero-Defect Mindset, Customer First Value Champion, Quality Transformation Projects, Cross-Functional Partnership, KPI Establishment, Continuous Improvement, Risk Mitigation, Team Coaching, Training Program Design, Process Robustness, ISO Audit Preparation, Analytical Skills, Problem-Solving, Leadership

Industry

Automation Machinery Manufacturing

Description

Under Global Supply Chain North America, the Sr. Manager, Customer Satisfaction & Quality (CS&Q) plays a critical role in transforming our organization into a highly customer-centric operation that delivers premium quality and service. This position oversees Engineer-to-Order (ETO) manufacturing sites across the US & Canada, driving a culture of Customer First, ensuring zero-defect performance, and leading quality excellence initiatives. What will you do? • Develop and implement a comprehensive quality management strategy aligned with organizational goals, ensuring consistency across multiple sites. • Deploy the Quality Winning Plan to manufacturing plants and monitor execution. • Drive zero-defect mindset and premium quality standards throughout organization • Champion the Customer First value across the organization by defining initiatives that foster customer-centricity and satisfaction. • Translate customer feedback into actionable quality improvements and strategic initiatives. • Lead large-scale quality transformation projects, identifying gaps, creating action plans, and ensuring timely implementation. • Partner cross-functionally with Operations, Engineering, LoB, Supply Chain, and IT to embed quality standards into all processes. • Establish and monitor KPIs to measure quality performance and compliance with industry standards and regulations. • Promote a culture of continuous improvement using Lean, Six Sigma, and root cause analysis methodologies. • Identify potential quality risks and develop mitigation strategies to ensure process robustness and product reliability. • Build and coach strong plant quality teams, enhancing their competencies and leadership capabilities. • Design and implement training programs to strengthen quality awareness and skills across all levels and support onboarding of CS&Q teams at manufacturing sites. • Drive the process robustness of the production lines leveraging digital quality • Support industrial growth through audits, workshops, and training sessions. • Participate in ISO audit preparation for manufacturing plants. • Up to 50% travel to North America Plants • Communicate effectively with senior management and stakeholders, providing updates on quality initiatives, challenges, and successes. Who will you report to? Director of Quality for Engineer to Order Products, North America Manufacturing Quality What qualifications will make you successful? • Bachelor’s degree in Engineering, Quality Management, or a related field; Master’s degree preferred. • 7+ years of experience in quality management, with a focus on manufacturing environments and large-scale transformations. (automotive, aerospace) • Proven experience leading cross-functional teams and managing quality transformation in a matrix organization. • Strong knowledge of quality management systems (QMS), industry standards, and regulatory requirements. • Excellent analytical, problem-solving, and decision-making skills. • Strong leadership and interpersonal skills, with the ability to influence and engage diverse teams. • Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively. • Expert of continuous improvement tools like 8D, FMEA, Six Sigma experience ( Black Belt ideal) , APQP, PPAP, Lean Manufacturing • Passionate to customer satisfaction improvement • Ready to take bold actions and make breakthroughs & keep raising the bar high to premium quality and service What's in it for me? Schneider Electric offers a robust benefits package to support our employees, including things such as flexible work arrangements, paid family leave, 401(k)+ match, company stock option purchase+ match, and much more. Click here to find out more about working with us: http://se.com/us/careers . We seek out and reward people for embracing diverse perspectives; delivering the highest quality innovations; aspiring to build a sustainable future for everyone; getting things done with accountability, speed, integrity, and always with the customer in mind; thinking deeply and differently, challenging the status quo and learning every day; and achieving together, collaborating with trust and openness. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for Schneider Electric. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Responsibilities

This role is responsible for developing and implementing a comprehensive quality management strategy across Engineer-to-Order manufacturing sites in the US and Canada, driving a zero-defect culture and championing customer-centricity.