Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
You will be part of the Customer Excellence Group. Our purpose is to accelerate platform adoption and improve customer results. We do this through a portfolio of services delivered by our outstanding consultants or with our ecosystem of partners, and enabled by our leading practices, methodologies and tools based on our experiences from 1000’s of customer engagements.

WHAT YOU GET TO DO IN THIS ROLE:

The role of the Senior Manager – Banking is to act as an advocate for our customers. Through prescriptive guidance, you will lead the team responsible for a portfolio of Banking customers to help them achieve goals and foster greater adoption and usage of the ServiceNow products they have purchased. You will oversee your team’s engagement with customers in their portfolio.
Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 10+ years of related work and Platform experience; OR equivalent work experience
• Direct Banking Industry and hands on modernization and transformation experience (e.g. Platform ownership, Platform Operations, Development Experience etc.)
• Ability to be creative and comfortable running multiple projects independently
• Desire and proven ability to solve complex issues through analysis and resolution
• Operational experience and high business acumen including P&L experience
• Experience leading high functioning and diverse teams
• Completed appropriate ServiceNow and other appropriate industry or functional certifications (e.g. Customer Success, CSA, PMP, OCM, Lean)
• A Track record of growing people and teams and embracing organizational change
• Represent the Impact Banking Organization skillfully across ServiceNow and be a spokesperson for our people, processes, technologies, client and products
• Unwavering passion to dig into complex technical, relationship and operational elements to drive excellence
  Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
  Additional Information