THE OPPORTUNITY

Nutanix is building a world class Customer Success and Renewals organization and we are looking for a Senior Manager of Customer Success who will be instrumental in coaching and managing our growing regional team based in Singapore. The ideal candidate is passionate about serving customers and has a proven track-record of leading high-performance, metrics driven teams. Key to success in this role is a strong ability to work with other stakeholders internally and externally to support the best outcomes for Nutanix and our customers.

• Lead and coach the regional Customer Success team by providing the vision and direction to ensure we exceed key performance metrics and annual goals including customer check in’s, renewal rates and renewal bookings
• Attract, retain, and recruit a high-performing Customer Success team across all target customers within APAC
• Own and operate the forecasting cadence across the team, including managing team forecasts, mentoring team members, offering executive support with customers, and managing escalations
• Constructively operate as part of a wider, cross-functional team to ensure the success of every customer and the overall growth of Nutanix
• Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts
• Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations