Senior Manager - Data Concern Reporting & Management at American Express Company South Africa

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

215250.0

Posted On

02 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Governance, Data Management, Incident Management, Risk Management, Data Reporting, Root Cause Analysis, Remediation Tracking, Data Visualization, Analytics Tools, Agile Methodology, Communication Skills, Team Leadership, Collaboration, Process Improvement, Automation, Standardization

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact. Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security. The Senior Manager of Data Concern Reporting & Management plays a critical role in supporting the execution of the enterprise data incident concern management framework. Reporting to the Director, this role is responsible for leading a team focused on the identification, documentation, analysis, and resolution of data concerns across the organization. The Senior Manager will work closely with data owners, risk and compliance partners, and other stakeholders to ensure timely and effective management of data risks, while maintaining high standards for quality and governance. Key responsibilities include: Facilitate the intake, triage, and documentation of data concerns, ensuring accurate classification and tracking in the enterprise system of record. Oversee root cause analysis to determine underlying causes of data-related incidents concerns and identify accountable parties. Monitor open data concerns to ensure appropriate corrective actions are implemented, progress is tracked, and concerns are escalated as needed. Support the development and ongoing refinement of the data concern taxonomy, including proper alignment to data lifecycle phases and risk categories. Produce reports, dashboards, and insights for senior Risk Committees, on data concern trends and root causes using data visualization and analytics tools. Produce reports, dashboards, and insights spanning various data management activities. Partner with business and technical stakeholders across lines of business to communicate expectations and promote adherence to the data concern management process. Provide support for training, communications and change management related to data concerns. Collaborate with risk, compliance, and audit partners to support reviews, exams, and other oversight activities. Contribute to continuous improvement efforts, including process enhancements, automation, and standardization of reporting and documentation practices. Collaborate with Technology partners to integrate data from identified sources into reporting systems, define tool requirements, and perform User Acceptance Testing for deployed changes. Conduct report validation to ensure accuracy and completeness of metrics and supporting details. Work with business partners to identify and document root cause / impact of KRIs/KPIs. Qualifications: Minimum of 8 years of experience in data governance, data management, incident management, risk management, data reporting analysis or a related function, preferably within the financial services industry. Strong understanding of incident or issue management processes, including root cause analysis, remediation tracking, and closure validation. Familiarity with data governance frameworks and risk taxonomies. Experience with tools such as ServiceNow, Tableau, Power BI, Alteryx, or equivalent required. Basic understanding of Agile methodology and delivery concepts. Demonstrated ability to manage multiple priorities and deliver results in a deadline-driven environment. Excellent written and verbal communication skills with the ability to present information clearly to technical and non-technical stakeholders. Experience leading or mentoring team members and working in a cross-functional, collaborative environment. Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience. The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment. Guardian Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6%25 Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Responsibilities

The Senior Manager will lead a team focused on the identification, documentation, analysis, and resolution of data concerns across the organization. This includes facilitating the intake and triage of data concerns, overseeing root cause analysis, and producing reports for senior Risk Committees.