Business Unit: Personal Banking, Retail Banking
Salary Range: £73,000 - £95,000 per annum + red-hot benefits
Location: UK Hybrid, with travel to Glasgow / Newcastle / London
Contract Type: Permanent Full Time

• Leading the development and execution of a strategic roadmap to digitise PD product onboarding journeys, to support achievement of wider Personal Digital and Retail Bank strategy (including growth, efficiency and CX imperatives).
• Continuous development & improvement of digital acquisition capabilities, informed by trading performance, CX insights, competitor analysis and propositional development – in order to achieve customer and commercial (outcomes.
• Owning and developing digital performance & CX insights to identify, prioritise and measure improvement opportunities.
• Ensuring all digital acquisition journeys are compliant; supporting the identification, management and resolution of any new risks as they emerge (and ownership where required)
• Working closely with Unsecured Lending and Business Banking to ensure alignment of product and propositional development to optimise achievement of strategic outcomes.
• Provide commercial leadership across programmes and initiatives as required