Senior Manager, Digital Brickster Experience - IT Infrastructure & Operatio at Databricks Canada ULC

Mountain View, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

250625.0

Posted On

14 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Infrastructure, Digital Brickster Experience, SaaS Platforms, AI Technologies, Collaboration Environments, Service Delivery, Workflow Automation, Stakeholder Management, Cross-Functional Leadership, Vendor Management, Contract Negotiations, Knowledge Management, Self-Service Solutions, Employee Feedback, Process Improvements, Change Management

Industry

Software Development

Description

GAQ426R309 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. Digital Brickster Experience is a critical function for driving productivity, engagement, and satisfaction across Databricks. As a Senior Manager in Digital Brickster Experience within IT Infrastructure & Operations, you will act as a cross-functional leader focused on ensuring seamless integration, communication, and support of essential IT tools—including advanced AI and collaboration platforms—and workflows. By treating the employee journey as your product, you will actively listen to user needs, shape strategic IT initiatives, and scale operational fundamentals to support Databricks’ continued rapid growth. The impact you will have: Lead and scale systems integration for business-critical employee, collaboration, and AI platforms (e.g., Atlassian products, GitHub, Glean, ChatGPT Enterprise, Perplexity, core SaaS solutions), ensuring high reliability and a frictionless user experience. Oversee the automation of Brickster experiences related to onboarding, and collaboration workflows, driving process improvements that enable frictionless experiences across employee lifecycle and team collaboration touchpoints. Own management-created groups and directory automation, proactively addressing escalations (e.g., EOR employee group assignments) and compliance requirements. Act as the primary bridge between IT, executive stakeholders, and communications, driving transparent, effective, and timely end-user communications around new features, changes, and service incidents—including adoption and change management for AI-enabled and collaborative productivity tools. Collaborate with cross-functional teams to document and operationalize policies for privacy, security, and service delivery encompassing both AI and collaboration technologies. Drive vendor management and contract renewal initiatives for strategic IT, AI, and collaboration solutions used by employees (e.g., negotiate renewals and secure favorable pricing for platforms such as Atlassian, GitHub, Glean, ChatGPT Enterprise, Perplexity). Develop, document, and champion best practices for knowledge management and self-service automation, fostering employee enablement for current and future AI and collaboration toolsets. Capture and synthesize employee feedback—especially around AI tool and collaboration software adoption—to inform IT strategy and prioritize enhancements that maximize business impact. What we look for: Significant experience (typically 8+ years) in IT Infrastructure, Digital Brickster Experience, or a related field, with at least 3 years in team or program leadership roles. Deep understanding of modern SaaS platforms, enterprise AI technologies (such as Glean, ChatGPT Enterprise, Perplexity), collaboration environments (Atlassian, GitHub), IT service delivery, workflow automation, and communication best practices. Demonstrated ability to drive operational scaling and implement process improvements in support of rapidly growing organizations, particularly with emerging digital, AI-centric, and collaborative platforms. Strong stakeholder management and cross-functional leadership, including direct experience working with executive teams. Excellent verbal and written communication and policy documentation skills. Track record of successful vendor management, enterprise contract negotiations, and partnerships with leading SaaS, AI, and collaboration technology providers. Experience developing and operationalizing knowledge management and self-service IT solutions—including those powered by AI and supporting collaborative work—is a plus. Additional Information This role is a critical in supporting foundational Digital Brickster Experience, communications, and high-priority IT, AI, and collaboration platform integrations as Databricks scales. You will lead a team that ensures high employee satisfaction, productivity, and technology adoption—including AI-enabled and collaborative tools—at every stage of the employee journey. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $179,000—$250,625 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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Responsibilities

Lead and scale systems integration for business-critical employee and collaboration platforms, ensuring high reliability and a frictionless user experience. Oversee automation of onboarding and collaboration workflows, driving process improvements across the employee lifecycle.